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What is iCompass?

iCompass provides a specialized agenda and meeting management solution tailored for local government organizations that often struggle with resource constraints and time limitations, allowing them to better meet the needs of their communities. As recognized leaders in the realm of local governance, iCompass champions intelligent innovation. By moving away from outdated paper-based systems and fragmented processes, organizations can considerably decrease both time and costs associated with meetings. The software offers a centralized platform for crucial information, granting real-time access to agendas, minutes, records, and meeting recordings. With user-friendly yet advanced technologies designed specifically for local governments, iCompass enables users to adjust their operations to fit the modern digital landscape. This solution not only brings order to chaos but also facilitates effective team collaboration, which ultimately boosts the operational efficiency of city functions and enhances the overall work experience for everyone involved. Additionally, adopting this forward-thinking approach promotes a culture of transparency and accountability within local government, leading to improved trust and engagement from the community. Overall, iCompass is instrumental in transforming how local governments operate in an increasingly digital age.

What is Verint for Citizen Engagement?

Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications. In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent. It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly. When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface. Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience. This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.

Media

Media

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Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Diligent

Date Founded

1994

Company Location

United States

Company Website

www.icompasstech.com

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Categories and Features

Government

Not specified

Categories and Features

Citizen Engagement

Not specified

Government

Not specified

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