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What is iCrypto?

The iCrypto SDK is expertly designed to integrate flawlessly with the entire suite of iCrypto's cloud services, enabling it to either blend into existing Enterprise Applications or operate autonomously as a password-less authentication system via the iCrypto App. By leveraging advanced cryptographic technologies in conjunction with strong device-level security and management, the iCrypto SDK distinguishes itself as a leading software token that functions as a biometric identification solution across various industries. It features authenticator PKI signatures and accommodates a wide range of cryptographic protocols such as TOTP, HOTP, OCRA, and MTP, in addition to supporting push-based authentication techniques. The SDK also includes both on-device and network-enabled biometric functionalities like fingerprint scanning, iris recognition, and voice or facial identification, as well as capabilities for third-party authorization, secure data storage, context collection, and many other enhancements to security. This all-encompassing strategy guarantees that organizations can uphold elevated security standards while simultaneously offering accessible solutions for their users, ensuring a balance between security and convenience. Ultimately, the iCrypto SDK represents a significant advancement in the realm of secure authentication technologies.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Genesys Cloud CX

Integrations Supported

Genesys Cloud CX

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iCrypto

Date Founded

2012

Company Location

United States

Company Website

icrypto.com

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

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