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What is iScripts MultiCart?

MultiCart emerges as a cutting-edge solution for multi-vendor shopping carts, enabling users to seamlessly create their own e-commerce marketplace that features a variety of vendors, similar to well-known platforms such as Etsy or Amazon Marketplace. As the marketplace owner, you wield complete control over crucial website features via the iScripts MultiCart Administrator Panel, which allows you to monitor sellers, manage inventory, process payments, interact with affiliates, assist buyers, and generate reports while also distributing newsletters directly from the backend of your marketplace. Your vendors, much like those found on Etsy.com, can showcase their products within your platform, offering a diverse selection to customers. In this model, transactions and payments happen directly between buyers and sellers, with sellers accountable for a monthly fee, a usage fee, a transaction fee, or a combination of these expenses. A notable benefit of this setup is that you are not required to personally handle every transaction. However, it’s crucial to acknowledge that if a sale or transaction issue occurs, you will need to step in and find a resolution. Moreover, maintaining effective communication channels between vendors and buyers can significantly enrich the overall market experience, enhancing customer satisfaction and loyalty. This proactive approach to management not only fosters a healthy marketplace environment but also encourages growth and diversification among vendors.

What is ReplyDesk?

ReplyDesk offers an all-in-one solution for ecommerce helpdesk needs, allowing sellers to effectively handle both pre-sale and post-sale inquiries from a unified platform. By seamlessly integrating with major online marketplaces such as Amazon and eBay, as well as popular shopping carts like WooCommerce and Shopify, social media sites like Facebook and Instagram, and email providers such as Gmail and Yahoo, ReplyDesk consolidates your customer support interactions into one convenient inbox. In addition to this, it equips you with vital help desk functionalities, including SLA timers, AI-optimized response generation, automated support features, and a comprehensive order management system that centralizes order handling from all platforms. This robust set of tools ensures that you not only respond to customer needs efficiently but also enhance the overall customer experience. With ReplyDesk, managing customer service has never been easier or more effective.

Media

Media

No images available

Integrations Supported

Amazon
Etsy
Instagram
Shopify
eBay

Integrations Supported

Amazon
Etsy
Instagram
Shopify
eBay

API Availability

Has API

API Availability

Has API

Pricing Information

$197 one-time payment
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iScripts

Date Founded

2001

Company Location

United States

Company Website

www.iscripts.com

Company Facts

Organization Name

ReplyDesk

Date Founded

2020

Company Location

Israel

Company Website

replydesk.com

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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