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What is iSupport?
iSupport comes in two versions: Incident Management and Service Desk. Each version offers standard help desk capabilities, including workflow automation, asset tracking, multiple communication channels, and self-service options for end-users. Both editions also provide the ability to customize forms, routing processes, and business rules according to your needs. The Service Desk Edition encompasses all the features of the Incident Management Edition, while also introducing additional functionalities such as Configuration Management Database, along with Problem, Change, and Service Catalog features. Moreover, it provides a fully accessible Application Interface that facilitates integration with external tools. For a comprehensive overview of the features available, you can click on either edition or compare them to determine which one meets your requirements more effectively. Exploring the differences will help you make an informed decision tailored to your needs.
What is DESK PIM?
DESK is a multifaceted platform that enables users to manage their data (PIM) efficiently while creating compelling publications for various marketing channels through that data. A key advantage of this platform is its inherent flexibility, allowing users to opt for only the features they need rather than being compelled to purchase the entire package. Whether your focus is on managing product information and images (PIM/DAM), delivering content to websites via a Decoupled/Headless CMS, streamlining the production of print materials, or coordinating content across multiple channels, DESK is equipped to meet those needs in any combination you choose. Additionally, users can seamlessly integrate more channels or scale back to fewer options at their discretion, providing a high level of adaptability. This platform is crafted for a wide array of applications, enabling you to pinpoint the features that align best with your specific requirements, thus offering a customized solution for any scenario. Consequently, with DESK, you enjoy a personalized experience that grows and changes in tandem with your evolving business objectives, ensuring that you are always equipped to meet new challenges.
Integrations Supported
Microsoft 365
API Availability
Has API
API Availability
Has API
Pricing Information
$699.00/one-time/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
iSupport Software
Date Founded
1992
Company Location
United States
Company Website
www.isupport.com
Company Facts
Organization Name
Desk Content Marketing
Company Location
Netherlands
Company Website
www.deskcontentmarketing.com/en
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
PIM
Content Syndication
Data Modeling
Data Quality Control
Digital Asset Management
Documentation Management
Master Record Management
Version Control