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What is iSupport?
iSupport comes in two versions: Incident Management and Service Desk. Each version offers standard help desk capabilities, including workflow automation, asset tracking, multiple communication channels, and self-service options for end-users. Both editions also provide the ability to customize forms, routing processes, and business rules according to your needs. The Service Desk Edition encompasses all the features of the Incident Management Edition, while also introducing additional functionalities such as Configuration Management Database, along with Problem, Change, and Service Catalog features. Moreover, it provides a fully accessible Application Interface that facilitates integration with external tools. For a comprehensive overview of the features available, you can click on either edition or compare them to determine which one meets your requirements more effectively. Exploring the differences will help you make an informed decision tailored to your needs.
What is HelpSpace?
Optimize your customer support operations with HelpSpace, a platform that combines an integrated inbox, multiple inbound communication channels, and adaptable self-service sites, making it a top choice among users. The unified inbox consolidates messages from various channels into a single stream, keeping you updated on all incoming tickets. With the ability to swiftly alter ticket statuses, reassign agents, and respond quickly to customer inquiries, you'll enhance your efficiency. HelpSpace also allows you to create personalized self-service sites, whether for a blog, help center, or documentation, catering to your specific requirements. Adding links to your self-service articles is incredibly simple, saving you precious time and effort. Moreover, there are no restrictions on the number of tickets and customers you can manage, ensuring unlimited capacity for your needs. The Pro plan expands your capabilities by enabling your inbox to capture messages from as many as five different communication channels. Featuring a user-friendly and intuitive interface, the platform is designed for easy navigation, making it suitable for all team members. The straightforward onboarding process ensures you can start using the platform quickly and efficiently. With HelpSpace, not only do you streamline your customer support, but you also significantly boost overall productivity and service quality. Additionally, the flexibility of the platform allows for continuous improvement and adaptation as your business grows.
Integrations Supported
Microsoft 365
API Availability
Has API
API Availability
Has API
Pricing Information
$699.00/one-time/user
Free Trial Offered?
Free Version
Pricing Information
$5 per user, per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
iSupport Software
Date Founded
1992
Company Location
United States
Company Website
www.isupport.com
Company Facts
Organization Name
HelpSpace
Date Founded
2018
Company Location
Germany
Company Website
helpspace.io
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management