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What is iSupport?
iSupport comes in two versions: Incident Management and Service Desk. Each version offers standard help desk capabilities, including workflow automation, asset tracking, multiple communication channels, and self-service options for end-users. Both editions also provide the ability to customize forms, routing processes, and business rules according to your needs. The Service Desk Edition encompasses all the features of the Incident Management Edition, while also introducing additional functionalities such as Configuration Management Database, along with Problem, Change, and Service Catalog features. Moreover, it provides a fully accessible Application Interface that facilitates integration with external tools. For a comprehensive overview of the features available, you can click on either edition or compare them to determine which one meets your requirements more effectively. Exploring the differences will help you make an informed decision tailored to your needs.
What is Omnidesk?
Enhance the way you interact with clients through Omnidesk, a streamlined service tailored for effective support and communication across diverse channels. Clients can connect using their preferred methods, while employees benefit from a work environment that promotes satisfaction and positivity. By integrating all communication avenues, you ensure that customers can easily reach you in the most convenient manner. Implementing specific rules and templates can help simplify routine tasks, leading to faster response times. Address inquiries efficiently, leaving customers impressed with the exceptional level of service they experience. Additionally, keep a close eye on performance metrics for both individual employees and various departments within your organization. Omnidesk has already established itself as a top choice across numerous sectors, including delivery services, travel agencies, software development, educational programs, payment solutions, and beyond, showcasing its adaptability and success. With Omnidesk, you'll not only refine customer support but also foster a more engaged and motivated workforce, ultimately driving better results for your business. This innovative platform empowers organizations to create a customer-centric culture that prioritizes satisfaction and efficiency.
Integrations Supported
AppFollow
Asodesk
Carrot quest
Getscreen.me
Microsoft 365
Integrations Supported
AppFollow
Asodesk
Carrot quest
Getscreen.me
Microsoft 365
API Availability
Has API
API Availability
Has API
Pricing Information
$699.00/one-time/user
Free Trial Offered?
Free Version
Pricing Information
15€ per employee per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
iSupport Software
Date Founded
1992
Company Location
United States
Company Website
www.isupport.com
Company Facts
Organization Name
Omnidesk
Company Location
Russia
Company Website
omnidesk.ru/
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management