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What is iX Hello?

iX Hello offers a no-code, ready-to-use solution that can be implemented throughout an organization in mere minutes, facilitating the development of AI-driven virtual assistants for virtually any employee or customer interaction scenario. It caters to a wide range of applications, including chatbots for customer service, productivity aids for employees, and quick translation services, all aimed at boosting efficiency and fostering significant engagement with customers through diverse communication channels. Additionally, iX Hello provides secure integration with numerous data repositories and enterprise applications, helping to optimize workflows and enhance the overall quality of work while maintaining a secure and brand-consistent environment. This seamless integration allows businesses to focus on their core objectives while leveraging AI to improve service delivery.

What is Workativ Assistant?

Workativ Assistant is an all-in-one support automation solution that enables users to develop generative AI chatbots, design and connect multi-step app workflows with bots, create a personalized Chat GPT for accessing knowledge bases, and offer AI-enhanced live chat support. The platform includes a variety of features such as a Chatbot Studio for creating and managing multiple bots, pre-built templates for quick setup, dynamic notifications for bot interactions, and an approval management system for chatbot quality control. Users can connect Knowledge AI GPT to various sources like websites, SharePoint, and PDFs, while benefiting from an AI-powered shared live chat inbox. Additionally, it features an App Workflow Builder that allows for the creation of multi-step workflows and offers a marketplace with over 100 app integrations. Users can also utilize an on-prem app connector for bots, conduct bot training and testing, and access detailed logs and advanced analytics. The platform supports chat channel integration with popular tools like Teams and Slack, and provides security measures such as Multi-Factor Authentication (MFA) and Role-Based Access Control (RBAC) to ensure a secure automation experience. Overall, Workativ Assistant streamlines support processes and enhances user engagement through its comprehensive capabilities.

Media

Media

Integrations Supported

Access PeopleHR
Fingercheck
FusionAuth
Google Drive
HaloITSM
Jira
ManageEngine ServiceDesk Plus
Microsoft Entra ID
Microsoft Intune
Microsoft OneDrive
Microsoft Outlook
OTRS
OneLogin
Ping Identity
Slack
Twilio
Vonage Business
Zendesk
Zoho Expense
Zoho People

Integrations Supported

Access PeopleHR
Fingercheck
FusionAuth
Google Drive
HaloITSM
Jira
ManageEngine ServiceDesk Plus
Microsoft Entra ID
Microsoft Intune
Microsoft OneDrive
Microsoft Outlook
OTRS
OneLogin
Ping Identity
Slack
Twilio
Vonage Business
Zendesk
Zoho Expense
Zoho People

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1,530 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Concentrix

Company Location

United States

Company Website

www.concentrix.com/ix-hello/

Company Facts

Organization Name

Workativ

Date Founded

2019

Company Location

United States

Company Website

workativ.com/conversational-ai-platform

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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