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What is iX Hello?
iX Hello offers a no-code, ready-to-use solution that can be implemented throughout an organization in mere minutes, facilitating the development of AI-driven virtual assistants for virtually any employee or customer interaction scenario. It caters to a wide range of applications, including chatbots for customer service, productivity aids for employees, and quick translation services, all aimed at boosting efficiency and fostering significant engagement with customers through diverse communication channels. Additionally, iX Hello provides secure integration with numerous data repositories and enterprise applications, helping to optimize workflows and enhance the overall quality of work while maintaining a secure and brand-consistent environment. This seamless integration allows businesses to focus on their core objectives while leveraging AI to improve service delivery.
What is eGain Virtual Assistant?
A virtual assistant functions as an interactive and realistic chatbot that presents a unique, engaging, and personalized avenue for users to find answers and assistance on your website at any time of day or night. Users can interact with this virtual assistant—referred to as a VA, virtual agent, or chatbot—just like they would with a human representative, making the experience more relatable and user-friendly. This chatbot goes beyond merely understanding verbal queries; it also interprets the intent behind them, employing a variety of AI technologies, including machine learning and reasoning. eGain’s chatbot provides critical frontline support, enabling your customer service team to concentrate on more complex issues that require human intervention. Acting as a resourceful guide, the VA aids customers in navigating the website, steering them toward the relevant sections they seek. In addition to delivering speedy responses to questions, it also assists in facilitating well-informed purchasing decisions. Moreover, when the situation calls for it, the virtual assistant can seamlessly transition users to agent-assisted channels such as live chat, guaranteeing that they receive thorough support whenever they desire. This fluid integration not only enhances the customer experience but also fosters a sense of trust and satisfaction by effectively merging technological efficiency with a human touch. Ultimately, this combination results in a more enriched and comprehensive service for users.
Integrations Supported
Amazon Connect
Apple Business Chat
Avaya Experience Platform
Google Business Messages
Microsoft Dynamics 365
Salesforce
Integrations Supported
Amazon Connect
Apple Business Chat
Avaya Experience Platform
Google Business Messages
Microsoft Dynamics 365
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Concentrix
Company Location
United States
Company Website
www.concentrix.com/ix-hello/
Company Facts
Organization Name
eGain
Date Founded
1997
Company Location
United States
Company Website
www.egain.com/products/chatbot-virtual-assistant-software/
Categories and Features
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant