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What is icibot?
ICIboT serves as a comprehensive solution for managing guest interactions throughout their entire experience. The platform's online service portals enable the placement of new orders and the handling of guest queries efficiently. With its real-time, multilingual capabilities, you can engage with guests across various locations, including lobbies and kiosks. Utilizing this singular product can enhance customer satisfaction, foster loyalty, and boost your financial performance.
In addition to elevating guest satisfaction, ICIboT also plays a crucial role in driving hotel revenue. It actively promotes your establishment on guests' mobile devices before, during, and after their stay. Furthermore, it functions as a dynamic sales platform, allowing guests to explore and select services offered by your hotel. By leveraging ICI's multi-platform capabilities, you can expect to see an increase in repeat visitors and overall income. Our integration with your PMS, CRM, ERP, and analytics systems ensures that guest needs are met effectively. For more information about our innovative guest experience program, please reach out to us today. We are excited to help you transform your guest engagement strategy.
What is Cliezen?
Proactive management of customer experience is crucial for predicting churn and spotting dissatisfaction, allowing for timely interventions to be made. Cliezen presents a state-of-the-art B2B software solution that provides real-time measurements of client experience and satisfaction. By utilizing succinct and adaptive feedback forms, we empower management with essential insights into customer preferences, needs, and overall experiences. Implementing Cliezen can significantly boost client satisfaction, enhance business performance, and increase profitability. Regularly evaluating customer satisfaction and experience is critical for retaining and growing your company’s repeat business. Cliezen excels in assessing satisfaction levels, uncovering the underlying causes of dissatisfaction, and recommending enhancements to the customer experience. Our sophisticated AI engine draws from over 350 academically validated questions, customizing them for different industries, respondent roles, and the specific nuances of B2B interactions while seamlessly automating the survey process. With Cliezen, you can effortlessly optimize your feedback collection, gaining continuous access to real-time insights throughout the year, which enables proactive strategies to strengthen your client relationships. This continuous engagement not only keeps your business agile but also ensures alignment with evolving client expectations, fostering long-term loyalty. By actively addressing customer concerns and preferences, companies can achieve a sustainable competitive advantage in their markets.
Integrations Supported
AWS Amplify
AWS Backup
Azure Application Gateway
Facebook Messenger
Google
PayPal Checkout
Stripe Corporate Card
Telegram
WhatsApp
Integrations Supported
AWS Amplify
AWS Backup
Azure Application Gateway
Facebook Messenger
Google
PayPal Checkout
Stripe Corporate Card
Telegram
WhatsApp
API Availability
Has API
API Availability
Has API
Pricing Information
5usd/per room/month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
icibot
Date Founded
2016
Company Location
Turkey
Company Website
icibot.com/en/
Company Facts
Organization Name
Cliezen
Company Location
Iceland
Company Website
www.cliezen.com
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Hotel Channel Management
Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
