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What is icibot?
ICIboT serves as a comprehensive solution for managing guest interactions throughout their entire experience. The platform's online service portals enable the placement of new orders and the handling of guest queries efficiently. With its real-time, multilingual capabilities, you can engage with guests across various locations, including lobbies and kiosks. Utilizing this singular product can enhance customer satisfaction, foster loyalty, and boost your financial performance.
In addition to elevating guest satisfaction, ICIboT also plays a crucial role in driving hotel revenue. It actively promotes your establishment on guests' mobile devices before, during, and after their stay. Furthermore, it functions as a dynamic sales platform, allowing guests to explore and select services offered by your hotel. By leveraging ICI's multi-platform capabilities, you can expect to see an increase in repeat visitors and overall income. Our integration with your PMS, CRM, ERP, and analytics systems ensures that guest needs are met effectively. For more information about our innovative guest experience program, please reach out to us today. We are excited to help you transform your guest engagement strategy.
What is Hop?
Hop serves as a comprehensive hotel Property Management System solution.
Our cloud-driven, adaptable platform empowers hoteliers to oversee their properties, staff, and everyday tasks with improved efficiency, reduced costs, and enhanced effectiveness.
With our COMMISSION-FREE Booking Engine, Channel Manager CRM, Events Manager, and Revenue and Reporting tools, you can manage all aspects of your operations from a single location, along with a variety of contactless solutions such as a hotel app and a customized branded application.
For your peace of mind, our dedicated technical and customer service teams based in the UK are available around the clock to assist you.
Whether you run a bed and breakfast, a guest house, an independent hotel, or a chain, Hop is equipped to help you meet your objectives wherever you are in the world.
Feel free to reach out to us to arrange a complimentary, no-obligation online demo at your convenience.
Integrations Supported
AWS Amplify
AWS Backup
Azure Application Gateway
Clover
Elavon
Facebook Messenger
Fiserv
Google
NetSuite
PayPal Checkout
Integrations Supported
AWS Amplify
AWS Backup
Azure Application Gateway
Clover
Elavon
Facebook Messenger
Fiserv
Google
NetSuite
PayPal Checkout
API Availability
Has API
API Availability
Has API
Pricing Information
5usd/per room/month
Free Trial Offered?
Free Version
Pricing Information
£150.00/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
icibot
Date Founded
2016
Company Location
Turkey
Company Website
icibot.com/en/
Company Facts
Organization Name
Hop
Date Founded
2017
Company Location
United Kingdom
Company Website
www.hopsoftware.com
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Hotel Channel Management
Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Hotel Channel Management
Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management