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What is innRoad?

innRoad is a highly regarded hotel management software that is relied upon by numerous independent hoteliers worldwide. This platform enables hotel owners to streamline their operations, enhance occupancy rates, and elevate their revenue. Its comprehensive property management system features a conversion-optimized booking engine, channel management with access to hundreds of Online Travel Agents, detailed revenue reports, credit card processing, and efficient reservation management tools. Users of innRoad typically experience savings averaging $57 monthly through its payment solutions, alongside a notable 20% rise in direct bookings attributed to the platform's booking engine and additional functionalities. Among the most appreciated benefits for innRoad clients are 24/7 live support, the absence of hidden fees, monthly updates with new features, and unlimited training opportunities, all contributing to a superior customer experience. Additionally, the continuous innovation and commitment to enhancing user satisfaction make innRoad a standout choice in hotel management solutions.

What is icibot?

ICIboT serves as a comprehensive solution for managing guest interactions throughout their entire experience. The platform's online service portals enable the placement of new orders and the handling of guest queries efficiently. With its real-time, multilingual capabilities, you can engage with guests across various locations, including lobbies and kiosks. Utilizing this singular product can enhance customer satisfaction, foster loyalty, and boost your financial performance. In addition to elevating guest satisfaction, ICIboT also plays a crucial role in driving hotel revenue. It actively promotes your establishment on guests' mobile devices before, during, and after their stay. Furthermore, it functions as a dynamic sales platform, allowing guests to explore and select services offered by your hotel. By leveraging ICI's multi-platform capabilities, you can expect to see an increase in repeat visitors and overall income. Our integration with your PMS, CRM, ERP, and analytics systems ensures that guest needs are met effectively. For more information about our innovative guest experience program, please reach out to us today. We are excited to help you transform your guest engagement strategy.

Media

Media

Integrations Supported

AWS Amplify
AWS Backup
Airbnb
Akia
Azure Application Gateway
Booking.com
Canary Digital Tipping
Expedia
Facebook Messenger
Google
PayPal Checkout
Stripe Corporate Card
Telegram
Tripadvisor
Vrbo
WhatsApp
Whistle Messaging

Integrations Supported

AWS Amplify
AWS Backup
Airbnb
Akia
Azure Application Gateway
Booking.com
Canary Digital Tipping
Expedia
Facebook Messenger
Google
PayPal Checkout
Stripe Corporate Card
Telegram
Tripadvisor
Vrbo
WhatsApp
Whistle Messaging

API Availability

Has API

API Availability

Has API

Pricing Information

$10/room/month
Free Trial Offered?
Free Version

Pricing Information

5usd/per room/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

innRoad

Date Founded

2007

Company Location

United States

Company Website

www.innroad.com

Company Facts

Organization Name

icibot

Date Founded

2016

Company Location

Turkey

Company Website

icibot.com/en/

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hostel Management

Cash Drawer Management
Dorms
Employee Management
GDS / OTA Integration
Housekeeping Management
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimization
Private Rooms
Reservations Management

Hotel Channel Management

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Hotel Channel Management

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

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