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What is internalDesk?

As a consultancy or agency, your central aim revolves around fulfilling the specific goals outlined by your clients, with the role of digital solutions becoming increasingly vital in this landscape. By incorporating internalDesk, you can tackle various challenges at once with efficiency. This cutting-edge platform for internal communication and collaboration evolves alongside your client’s organization, enabling you to deliver consistent value and tangible results. By enhancing business performance for your clients more regularly, you are likely to receive additional opportunities for collaboration in return. This ultimately leads to steady streams of recurring income and improved profit margins for your agency. Moreover, internalDesk provides not only the core features expected from such a platform but surpasses those expectations. This adaptability is a significant asset. Our smart modular design allows the platform to expand in response to the changing demands of your clients' businesses. There is no secret recipe for breaking down silos, promoting the sharing of best practices, or enabling better decision-making through a collaborative network; it simply requires the strategic use of effective tools to facilitate success. In conclusion, embracing these innovative solutions positions your agency at the forefront of client satisfaction and long-term growth.

What is SolarWinds Service Desk?

SolarWinds Service Desk, previously known as Samanage, serves as a comprehensive service desk and IT asset management tool tailored for professionals in IT, Human Resources, and Facilities who require a straightforward and effective approach to handle requests. This platform offers extensive customization options and facilitates collaboration through its built-in "whiteboard" feature, allowing users to brainstorm and work through complex tasks together. Businesses can leverage SolarWinds Service Desk to oversee both hardware and software assets, streamline license and contract management, identify potential risks, maintain compliance with licensing requirements, and perform various other essential functions. The platform is designed to enhance service management within organizations, ensuring employees receive top-notch support while reducing the adverse effects of incidents on business operations. By effectively tracking each asset, companies can guarantee that their workforce is equipped with the necessary tools to excel in their roles. Additionally, the platform’s robust capabilities contribute to overall efficiency and productivity within the organization.

Media

Media

Integrations Supported

ActiveCampaign
Cyfe
Dropbox
Gmail
Google Drive
Hornbill
Indent
Isora GRC
LogMeIn Rescue by GoTo
Retently
SolarWinds Observability SaaS
SolarWinds Observability Self-Hosted
Teamstack
Teamwork Commerce
Teamwork.com
Workativ Assistant
Wrike
Zapier
Zendesk
Zoho One

Integrations Supported

ActiveCampaign
Cyfe
Dropbox
Gmail
Google Drive
Hornbill
Indent
Isora GRC
LogMeIn Rescue by GoTo
Retently
SolarWinds Observability SaaS
SolarWinds Observability Self-Hosted
Teamstack
Teamwork Commerce
Teamwork.com
Workativ Assistant
Wrike
Zapier
Zendesk
Zoho One

API Availability

Has API

API Availability

Has API

Pricing Information

€4 per user per month
Free Trial Offered?
Free Version

Pricing Information

$19.00 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

internalDesk

Date Founded

2012

Company Location

Sweden

Company Website

internaldesk.com

Company Facts

Organization Name

SolarWinds

Date Founded

2007

Company Location

United States

Company Website

www.solarwinds.com/service-desk

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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