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What is jSonic?
The module enables process owners to manage the complete lifecycle of business processes, starting from the initial design and continuing through to testing. Users are able to formulate and visualize processes using the Process Modeler, a user-friendly, web-based tool that removes the need for any coding expertise. The Business Rules Engine allows for the establishment of rules that govern these processes, which can subsequently be tested and validated via the Process Simulator, effectively providing a trial operation of the system. All related business rules are gathered within the Business Rules Engine, giving process owners the flexibility to modify business logic as necessary without altering the underlying process. This platform is notable for being the first in the world designed around the core principles of information search, collaboration, and security. It incorporates advanced Web 2.0 technologies, such as search-as-you-type, tools for community engagement, features for social networking, collaboration options, tagging capabilities, and sophisticated functions like AI and Natural Language Processing, all geared towards enhancing the user experience. By merging these innovative components, the platform significantly improves usability while also promoting a more engaging and productive environment for the management of business processes. In doing so, it paves the way for a transformative approach to how organizations can streamline their operations effectively.
What is ServiceNow IT Service Management?
Ensure the delivery of reliable IT services while boosting team productivity through optimized experiences. Speed up the resolution of issues and encourage innovation by harnessing the capabilities of AI and machine learning, all conveniently available through a unified cloud platform designed for user-friendliness.
Streamline your IT environment by consolidating services and tools, bringing together the essential applications needed for advanced IT experiences. Take advantage of automation to oversee vital processes via the Now Platform, which acts as a centralized hub for all organizational activities.
Free your IT personnel from monotonous tasks and enhance overall efficiency. Tap into AI-driven analytics to quickly pinpoint, track, and resolve incidents, while virtual agents using natural language provide instant solutions for repetitive service requests.
The IT Service Management (ITSM) framework is equipped with powerful features to optimize processes, improve user satisfaction, and create new value through innovative approaches. By embracing this cohesive platform, organizations can not only achieve higher efficiency but also gain a strategic edge in a fast-changing digital environment. This transformative process ultimately empowers businesses to stay ahead of the competition while adapting to new technological advancements seamlessly.
Integrations Supported
ServiceNow
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
jSonic
Date Founded
2011
Company Website
jsonic.org
Company Facts
Organization Name
ServiceNow
Date Founded
2004
Company Location
United States
Company Website
www.servicenow.com/products/itsm.html
Categories and Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Categories and Features
Change Management
Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management
Configuration Management
Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal