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What is listening247?

Listening247® distinguishes itself as the only social intelligence platform specifically designed for accurate multilingual annotations and the effortless integration of unstructured data from a variety of non-web sources. This groundbreaking platform equips businesses to manage both structured and unstructured data effectively, going beyond social media to include internal data sources such as call center conversations, chat exchanges, and emails. Its unparalleled semantic and sentiment accuracy establishes it as a frontrunner in the industry. Although many terms like Social Media Listening, Social Listening, Social Media Monitoring, or Active Web Listening are commonly used, the emerging phrase gaining popularity is Social Intelligence. This concept allows organizations to gather insights into public sentiments about their brands, competitors, stock tickers, and prominent figures. By compiling data from an extensive range of sources, including Twitter, Facebook, Instagram, blogs, forums, videos, and review sites, listening247® provides a holistic view of online discussions, thus improving strategic decision-making for its users. Organizations can effectively navigate the intricacies of social sentiment with enhanced precision, ensuring they remain agile in a rapidly changing marketplace. In a digital landscape where timely insights are critical, the capabilities of listening247® offer a vital advantage.

What is Myopolis?

An innovative communication platform crafted to enhance interactions for both you and your clients. Group messaging has become more user-friendly and is now just a touch away. By utilizing a single phone number, you can access a centralized text inbox that keeps your entire team updated on customer communications, including replies and inquiries. This system combines SMS texting, Facebook Messenger, and phone calls into a single, easy-to-use interface, removing the need for personal phone numbers and enabling multiple staff members to engage through our mobile app. You can track your team's response times and other key metrics with our detailed reporting tools. Effortlessly integrate data from various platforms to preserve a holistic view of customer information. Encourage your team members to interact directly or through specific channels while sharing notes to improve collaboration on client relationships. Form specialized groups to send personalized messages to targeted audiences. Boost your productivity by connecting Myopolis with over 3,000 applications to automate your operational workflows. Moreover, synchronize your contacts with Hubspot to get an all-encompassing view of every customer interaction, thus enhancing your service quality. By maximizing the use of these features, you can build stronger relationships and refine your customer service strategies effectively. This holistic approach not only streamlines communication but also ensures that no detail is overlooked in your customer engagements.

Media

Media

Integrations Supported

Facebook
Facebook Messenger
Google
HubSpot CRM
HubSpot Customer Platform
Zapier

Integrations Supported

Facebook
Facebook Messenger
Google
HubSpot CRM
HubSpot Customer Platform
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$28 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DigitalMR

Date Founded

2010

Company Location

United Kingdom

Company Website

www.digital-mr.com/solutions/social-media-listening

Company Facts

Organization Name

Myopolis

Company Location

United States

Company Website

www.myopolis.com

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Categories and Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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