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What is livepro?

Livepro serves as the perfect Knowledge Management solution tailored for Customer Service and Experience. This versatile platform can be utilized in a variety of environments, such as at service counters, in field operations, or for customer self-service applications. It is designed to enhance customer experience scores while simultaneously decreasing the time required for training new employees. Additionally, Livepro promotes compliance and boosts staff engagement, making it a comprehensive tool for customer experience management. Unlike traditional systems that rely on extensive and complicated documentation, Livepro prioritizes delivering concise answers to agents. Its robust functionalities, including efficient search capabilities and straightforward process guidance, facilitate this approach. The user-friendly interface of Livepro minimizes the need for extensive training, which in turn fosters greater staff confidence and elevates customer satisfaction levels. By leveraging Livepro, businesses can achieve a remarkable 25% reduction in average handling time (AHT) and a decrease in call transfers by up to 35%. As a result, companies experience improved staff engagement and shorter onboarding times. Furthermore, the platform enhances compliance and mitigates risk through its authored content and SOC-certified secure data features. With Livepro, organizations are well-equipped to deliver exceptional customer service while optimizing operational efficiency.

What is Starling Work Instructions?

Effortlessly optimize your training and work instructions. Are you feeling drained by repetitive administrative tasks and data entry? Our intuitive digital work instructions and training software enables you to manage training in real-time while streamlining ISO compliance. Automatically inform relevant team members of updates through integrated notifications, ensuring that your documents are always up-to-date and easily accessible across various devices. By synchronizing your training with work instructions, you promote uniformity within your organization. Starling is designed to be user-friendly and clear, minimizing distractions to keep your team focused on their responsibilities. You can use a tablet or mobile device to create work instructions as you proceed, and easily add videos and images directly into Starling. Improve and standardize your processes with Starling’s change request and document review features, allowing efficient knowledge capture and sharing throughout your organization. This innovative solution not only empowers your team but also drives unprecedented efficiency, ultimately transforming your work environment. With Starling, the future of streamlined training is at your fingertips.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Genesys Cloud CX
Microsoft Teams
NICE CXone Mpower
Salesforce
Slack
V-Person
Zendesk

Integrations Supported

Amazon Web Services (AWS)
Genesys Cloud CX
Microsoft Teams
NICE CXone Mpower
Salesforce
Slack
V-Person
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$41.04 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

livepro

Date Founded

2001

Company Location

Australia | USA

Company Website

www.livepro.com

Company Facts

Organization Name

Starling

Date Founded

2016

Company Location

United Kingdom

Company Website

starlingsolutions.co.uk

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Categories and Features

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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