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What is mEdge?

Integrate real-time location intelligence into your field operations to empower your teams in planning, scheduling, collaborating, and improving service delivery to customers. Utilize industry-standard field scenarios designed specifically for on-site tasks, allowing for quick adaptation to various operational needs. Instantly deploy new workflows and forms as necessary, making mobility for field staff more achievable than ever. With the use of simple JSON or web service APIs, you can efficiently connect your backend systems. Equip field personnel with direct access to dashboards and reports, ensuring a smooth flow of information between field activities and office operations through real-time data sharing. Enhance your decision-making capabilities by coordinating field teams effectively, which can lead to increased first-visit resolution rates. Ultimately, this strategy can elevate your business by reducing field operation costs while enhancing customer satisfaction. Additionally, this holistic approach not only streamlines workflows but also cultivates a more agile and responsive service environment, positioning your organization for future growth and success.

What is TrackPoint?

TrackPoint® equips you to efficiently oversee your field operations by capturing essential information like location, duration, photographic evidence, signatures, and customized surveys, along with a variety of other functionalities. Many essential on-site business tasks often suffer from inadequate execution and oversight; however, TrackPoint® allows you to program, execute, and track these important activities effortlessly. The platform's ability to take and annotate photos while conserving device storage is a significant advantage. By geolocating your service data online, you can ensure that information is recorded accurately at the right places. You can tailor the questionnaires, images, and signatures required, and swiftly distribute them to your team for seamless implementation. Additionally, it streamlines the creation of automated reports that can be accessed and shared from any location, thereby fostering collaboration and boosting efficiency. Currently, numerous industries rely on TrackPoint® as a critical resource to achieve their operational objectives and enhance overall productivity. Its adaptability and comprehensive features make it an essential asset for teams aiming to refine their field operations, ensuring that they meet their goals effectively. With TrackPoint®, organizations can not only keep track of their activities but also continuously improve their processes through data-driven insights.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$300 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

Vitamap Software Solutions

Date Founded

2010

Company Location

India

Company Website

www.vitamap.com

Company Facts

Organization Name

Newsoft

Date Founded

2011

Company Location

Mexico

Company Website

www.newsoft.mx/trackpoint

Categories and Features

Field Service Management

Contact Database
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Categories and Features

Field Service Management

Dispatch Management
Electronic Signature
Mobile Access
Payment Collection in the Field
Scheduling
Service History Tracking
Work Order Management

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