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Ratings and Reviews 5,194 Ratings
What is maaiiconnect?
Maaiiconnect simplifies customer engagement by being the sole cloud-based platform that merges digital and telecom communications, empowering businesses to provide cohesive customer experiences. Experience genuine multichannel capabilities as you consolidate various channels like WhatsApp, Facebook Messenger, WeChat, SMS, virtual numbers, video conferencing, and live chat into a singular platform. This integration not only streamlines communication but also unifies customer data, CRM systems, ticketing frameworks, and valuable insights, enhancing the overall service quality. With Maaiiconnect, businesses can ensure that no customer interaction is ever missed, fostering stronger relationships and increased satisfaction.
What is Birdeye?
Birdeye stands out as the leading platform for managing reputation, social media, and customer experiences for local brands and businesses with multiple locations. More than 150,000 enterprises utilize Birdeye’s AI-driven solution to enhance their online visibility, boost their reputation, simplify social media management, engage through various digital platforms, and provide an exceptional customer experience that leaves a lasting impression. This powerful platform is designed to meet the unique needs of businesses striving for excellence in customer interactions.
Integrations Supported
Salesforce
CareCloud
Clio
Covetrus Pulse
Google Business Messages
Keap
Limo Anywhere
Pipedrive
ProvenExpert.com
QuickBooks Online
API Availability
Has API
API Availability
Pricing Information
Free
Free Version
Free Trial Offered?
Pricing Information
$250/month
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Supported Platforms
SaaS
iPhone
iPad
Windows
Mac
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
M800
Date Founded
2007
Company Location
Hong Kong
Company Website
www.maaiiconnect.com
Company Facts
Organization Name
Birdeye
Date Founded
2012
Company Location
United States
Company Website
birdeye.com
Categories and Features
Call Recording
Archiving
Call Sharing
File Transfer
On-Demand Recording
Screen Activity Recording
Video Call Recording
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Web Conferencing
Conversational Marketing
Chatbot
Group Messaging
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Video Chat
Conversational Support
Not specified
Customer Engagement
Communication Management
Live Chat
Video Content
Customer Service
Appointment Management
Call Center Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback
Live Chat
Proactive Chat
Screen Sharing
Messaging
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Search / Filter
Threaded Discussion
Video Conferencing
Voice Calling
Sales Engagement
CRM Integration
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Social Selling
Not specified
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Video Conferencing
Private Chat
Record & Playback Ability
Screen Sharing
Video Conferencing
Web Conferencing
Mobile Access
Presentation Streaming
Private Chat
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Categories and Features
AI Review Management
Not specified
Brand Protection
Case Management
Marketplace Monitoring
Prioritization
Social Media Monitoring
Competitive Intelligence
Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring
Conversational Marketing
Appointment Scheduling
Chatbot
Mobile Messaging
Multi-Channel Communication
Conversational Support
Not specified
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Personalization
Customer Engagement
Analytics
Communication Management
Content Syndication
Feedback Collection
Live Chat
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Live Chat
Canned Responses
Customizable Branding
Proactive Chat
Website Visitor Tracking
Local Listing Management
Not specified
Local Marketing
Feedback Management
Live Chat
Online Listings Management
Review Management
Local SEO
Not specified
Payment Processing
ACH Check Transactions
Debit Card Support
Mobile Payments
Online Payments
POS Transactions
Referral
Campaign Management
Contact Management
Feedback Management
Loyalty Program
Referral Tracking
Rewards Management
Reputation Management
Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
SEO
Competitor Analysis
Dashboard
Keyword Tracking
Rank Tracking
SMS Marketing
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging
Social Listening
Not specified
Social Media Monitoring
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Reputation Management
Sentiment Analysis
Trend Tracking
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video