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features
design
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What is myBase?

Mybase is a groundbreaking application designed as a freeform database that allows users to input a variety of unstructured data types, including text, web pages, images, documents, emails, and other file formats, regardless of their size or type. It incorporates an integrated zip utility to compress all stored data, organizing it into a tree-structured outline format. Unlike traditional database systems, Mybase facilitates text entry in a manner akin to using a word processor, which significantly enhances the processes of capturing, editing, organizing, retrieving, searching, and sharing information. Additionally, it boasts a distinctive layout where attached documents and related entries are compiled into a single hierarchical list view on the right side of the main interface, thereby improving content visibility and offering greater flexibility in displaying relationships. Moreover, Mybase supports Mermaid for Markdown documents, allowing users to effortlessly create flowcharts and diagrams. This combination of features makes Mybase an outstanding choice for individuals looking for a comprehensive and adaptable database solution. Its user-friendly design and innovative capabilities set it apart in the realm of database applications.

What is WebFirst?

WebFirst functions as RTI's electronic customer relationship management (eCRM) platform aimed at both clients and partners, offering an online interface where users can access a collection of solutions for common problems, keep track of the status of current incidents, and initiate new support requests. This platform enhances communication, speeds up the reporting process, and provides round-the-clock access to vital information and support, reducing the necessity for extra staffing expenditures. With the right access permissions, clients can view a specific set of information that is usually only available to internal personnel, fostering customized visibility and engagement. Users are empowered to monitor their own active and recently resolved incidents, allowing them to check their status and optionally contribute updates or messages related to those cases. Moreover, they can utilize the File Download Manager feature of CustomerFirst to obtain documents, files, and solutions, which aids in efficiently resolving issues. In summary, WebFirst not only boosts customer satisfaction by offering self-service capabilities but also fortifies the connection between RTI and its users through clear and effective communication channels. This innovative platform represents a significant step towards enhancing user experience and operational efficiency.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$79 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wjj Software

Company Location

United States

Company Website

www.wjjsoft.com

Company Facts

Organization Name

RTI Software

Company Website

www.rti-software.com/webfirst.html

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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