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What is myBase?

Mybase is a groundbreaking application designed as a freeform database that allows users to input a variety of unstructured data types, including text, web pages, images, documents, emails, and other file formats, regardless of their size or type. It incorporates an integrated zip utility to compress all stored data, organizing it into a tree-structured outline format. Unlike traditional database systems, Mybase facilitates text entry in a manner akin to using a word processor, which significantly enhances the processes of capturing, editing, organizing, retrieving, searching, and sharing information. Additionally, it boasts a distinctive layout where attached documents and related entries are compiled into a single hierarchical list view on the right side of the main interface, thereby improving content visibility and offering greater flexibility in displaying relationships. Moreover, Mybase supports Mermaid for Markdown documents, allowing users to effortlessly create flowcharts and diagrams. This combination of features makes Mybase an outstanding choice for individuals looking for a comprehensive and adaptable database solution. Its user-friendly design and innovative capabilities set it apart in the realm of database applications.

What is WebFirst?

WebFirst functions as RTI's electronic customer relationship management (eCRM) platform aimed at both clients and partners, offering an online interface where users can access a collection of solutions for common problems, keep track of the status of current incidents, and initiate new support requests. This platform enhances communication, speeds up the reporting process, and provides round-the-clock access to vital information and support, reducing the necessity for extra staffing expenditures. With the right access permissions, clients can view a specific set of information that is usually only available to internal personnel, fostering customized visibility and engagement. Users are empowered to monitor their own active and recently resolved incidents, allowing them to check their status and optionally contribute updates or messages related to those cases. Moreover, they can utilize the File Download Manager feature of CustomerFirst to obtain documents, files, and solutions, which aids in efficiently resolving issues. In summary, WebFirst not only boosts customer satisfaction by offering self-service capabilities but also fortifies the connection between RTI and its users through clear and effective communication channels. This innovative platform represents a significant step towards enhancing user experience and operational efficiency.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$79 one-time payment

Pricing Information

Pricing not provided

Supported Platforms

Windows
Mac

Supported Platforms

Not specified

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Wjj Software

Company Location

United States

Company Website

www.wjjsoft.com

Company Facts

Organization Name

RTI Software

Company Website

www.rti-software.com/webfirst.html

Categories and Features

Knowledge Management

Content Management

Categories and Features

Knowledge Management

Decision Tree
Knowledge Base Management

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