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What is phpMyFAQ?

phpMyFAQ is a robust open-source web application designed for FAQs, compatible with PHP versions 7 and 8, and features a responsive design that adapts well to mobile devices. This multilingual tool is fully database-driven, catering to needs ranging from basic FAQ pages to complex enterprise solutions. Administrators are empowered to oversee users, groups, categories, news, FAQ entries, attachments, comments, glossary items, and stop words all from a secure backend interface. The platform allows for precise permission assignments to users and groups, facilitating the creation of customized profiles with defined viewing and editing capabilities for different content types. Furthermore, the entire frontend can be fortified for additional security measures. Users enjoy an effective search capability that enables them to swiftly find questions and answers, whether across all available languages or filtered by specific categories. It also offers valuable insights through a compilation of trending searches and visual reports, and when integrated with Elasticsearch, the search functionality is greatly improved for users. Overall, phpMyFAQ stands out as an efficient solution for organizing and managing FAQs across various platforms, making it an excellent choice for both small and large organizations alike.

What is Heroic Knowledge Base?

Heroic KB allows you to rapidly develop a visually appealing and easily navigable knowledge base in just a few minutes. With features like instant search functionality, article analytics, user feedback, and email reporting, Heroic Knowledge Base ensures a sophisticated experience for both you and your audience. The platform's modern aesthetic elevates the presentation of your articles, making them look professional without requiring any design skills. For those looking to tailor the platform, a variety of customization options are available to reflect your brand's identity. The organized category system combined with powerful search capabilities simplifies the process of locating information. Heroic KB equips your customers with quick answers, enabling them to get support without waiting for you or your team's input. Furthermore, many users may not know exactly what they're seeking; the instant search feature provides helpful suggestions as they type, significantly improving their overall experience. This all-encompassing tool not only facilitates easier access to information but also encourages a more interactive relationship between users and the knowledge base, ultimately enhancing user satisfaction. In today's fast-paced environment, having such a resource at your disposal can significantly streamline operations and improve customer engagement.

Media

Media

Integrations Supported

Docker
Elasticsearch
MariaDB
MySQL
PostgreSQL
SQL Server
SQLite

Integrations Supported

Docker
Elasticsearch
MariaDB
MySQL
PostgreSQL
SQL Server
SQLite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

phpMyFAQ

Date Founded

2001

Company Location

Denmark

Company Website

www.phpmyfaq.de/

Company Facts

Organization Name

Hero Themes

Company Website

herothemes.com/support/knowledge-base/heroic-knowledge-base-plugin-documentation/

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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