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What is ReferralMD?

ReferralMD stands out as a highly reliable platform for managing referrals, provider interactions, and patient engagement. Its essential features, including referral management, e-consults, and provider CRM, are designed to minimize patient leakage and enhance market presence. The platform delivers established solutions for referral management, virtual consultations, and telehealth, assisting hospitals, health networks, and payers in optimizing the referral workflow and fostering better communication channels between patients and healthcare providers. Additionally, ReferralMD equips healthcare professionals with robust clinical decision-making support, real-time analytical insights, and enhanced customer service capabilities, ultimately ensuring improved patient outcomes and operational efficiency. Thus, its comprehensive tools are instrumental in transforming how healthcare is delivered and experienced.

What is SurgyCRM?

SurgyCRM is an innovative cloud-based customer relationship management solution crafted specifically for hospitals to adeptly manage patient inquiries and improve engagement throughout the care continuum. This comprehensive platform merges multiple communication channels—such as websites, chatbots, call centers, WhatsApp, walk-ins, and referrals—into a single, shared inbox that allows for assignment, follow-up, source tracking, and conversion metrics that correspond with hospital information system records. Teams can set care-journey milestones, automate WhatsApp reminders, manage doctor and partner referrals, and collect feedback via QR codes, which are all tracked as tickets. An efficient bilingual chatbot on the website captures inquiries and generates leads, while features like role- and branch-based access, audit trails, and dashboards ensure smooth operations across various locations. Furthermore, a mobile field app enables the documentation of referral visits, guaranteeing that all interactions are systematically recorded. SurgyCRM is designed for hospitals and healthcare organizations, providing seamless integration with existing HIS/HMS platforms through APIs or scheduled data synchronization, and it can also accept data input via spreadsheet imports to accommodate diverse operational needs. This versatile solution is offered as a multi-tenant software-as-a-service platform, promoting collaborative use among a range of stakeholders, thereby enhancing overall efficiency in patient management. Ultimately, SurgyCRM not only streamlines processes but also fosters improved communication and collaboration within healthcare teams.

Media

Media

Integrations Supported

Care Director
EPIC HRMS
Oracle Health Ambulatory EHR
athenaClinicals
eClinicalWorks

Integrations Supported

WhatsApp

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ReferralMD

Date Founded

2014

Company Location

Charleston, SC

Company Website

getreferralmd.com

Company Facts

Organization Name

Surgy Innovation Labs

Date Founded

2020

Company Location

India

Company Website

surgy.health/products/surgy-crm

Categories and Features

Medical Scheduling

Appointment Management
Multi-Location
Patient Scheduling

Patient Scheduling

Not specified

Categories and Features

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