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What is rrweb?

rrweb is an open-source session replay and session recording library for capturing, replaying, and analyzing web user sessions. It is designed to serve as the replay infrastructure behind observability platforms, analytics tools, bug reporting products, automation systems, demo platforms, and custom developer products. rrweb records the fully rendered DOM and session event stream so teams can replay what users saw and did after JavaScript, dynamic content, and network-driven interface changes occur. Engineering teams can attach replays to error reports to understand the sequence of user actions, UI states, and context that led to a failure. Product and analytics teams can use rrweb to study clicks, scrolls, hesitation, navigation patterns, and real user journeys. QA and bug reporting teams can capture exact interaction sequences so developers can reproduce problems more easily. Automation teams can use rrweb’s structured capture of the rendered page as a reliable snapshot of what the user actually experienced. Demo platforms can use replay data to create reproducible product walkthroughs that can be embedded and updated without traditional video editing. rrweb Cloud adds managed hosting, scalable storage, indexing, querying, insights, deduplication, PII filtering, analysis, and processing for teams that do not want to operate the full infrastructure themselves. rrweb also supports AI workflows by exporting recordings as structured event streams that LLMs can summarize, triage, or consume through tool calls. By combining open-source session replay, extensible recording and playback, managed cloud infrastructure, privacy controls, and AI-ready event streams, rrweb helps teams build products that understand user behavior with far more context.

What is UserReplay?

Transform your website and enhance the customer journey using UserReplay, a powerful tool designed to quickly identify and resolve customer challenges. This innovative customer experience platform leverages machine learning to deliver insightful session replays that reveal detailed information about user engagement. With customizable, real-time data dashboards tailored to meet the unique needs of different teams, it allows for a more efficient analysis of user behavior. By utilizing machine learning-powered segments, you can effectively prioritize your most important sessions. UserReplay's intelligent segments and dashboards are engineered to automatically highlight problems that could affect your revenue. Provide your digital teams with customized, immediate alerts about potential revenue threats, which can be delivered to their chosen communication platforms. For example, if mobile conversions drop, notifications will reach your Chief Revenue Officer and marketing teams. Likewise, alerts will be dispatched to your category manager and development teams upon the discovery of any broken links, while your Head of Ecommerce and Customer Service teams will receive updates if there's a decline in your personalized Customer Experience Score. This proactive strategy not only ensures prompt attention to emerging issues but also plays a critical role in preserving a smooth and enjoyable customer experience, ultimately fostering loyalty and satisfaction among your clientele.

Media

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Media

Integrations Supported

Boostopia
ClickSend
ComplianceBoard
Gmail
Google Analytics
Jira
Microsoft Teams
Slack
Trello
Zapier

Integrations Supported

Boostopia
ClickSend
ComplianceBoard
Gmail
Google Analytics
Jira
Microsoft Teams
Slack
Trello
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

rrweb

Date Founded

2025

Company Location

Netherlands

Company Website

rrweb.com

Company Facts

Organization Name

UserReplay

Date Founded

2009

Company Location

United States

Company Website

userreplay.com

Categories and Features

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Popular Alternatives

No Alternatives

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