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What is stepFORM?

Present your order form and take advantage of a streamlined tool specifically designed to collect orders effortlessly. This strategy helps you reach clients who are genuinely interested, which can expand your customer base over time. Employ the most effective methods for processing orders and receiving payments from your customers. By doing so, you can enhance your performance metrics and increase your visibility in search engine rankings. Moreover, you can bypass the need for phone calls to obtain customer feedback by simply adding a survey to your website for easy access. Many customers appreciate avoiding phone conversations, as a contact form provides them with greater convenience. This approach not only simplifies communication but also significantly boosts overall customer satisfaction, leading to a more positive interaction with your brand. Ultimately, adopting such strategies can contribute to long-term business growth and loyalty from your client base.

What is Customer.guru?

Conventional satisfaction surveys typically achieve a meager response rate of just 3% to 5% from customers. In contrast, our platform boasts significantly higher engagement rates, often between 40% and 60%. This exceptional performance is largely due to our effective follow-up strategies and a survey design that prioritizes both efficiency and user experience. We handle the optimization process on your behalf, making the feedback collection effortless. Moreover, our automated reports facilitate in-depth exploration of your data, enabling you to assess customer satisfaction across various dimensions, including the products purchased, the timing of initial purchases (such as during the holiday season or Black Friday), total order quantities, and geographic locations. The Net Promoter Score, a crucial metric for gauging customer loyalty that gained recognition in the Harvard Business Review in 2003, is now embraced by over two-thirds of Fortune 1000 companies. By simply uploading customer emails or establishing automated survey schedules, you can monitor the NPS for distinct customer segments over time. Additionally, you can utilize your insights by connecting with over 1,000 applications available on Customer.guru, broadening your opportunities for customer engagement and satisfaction evaluation. This thorough feedback approach not only strengthens customer relationships but also propels business growth as you make informed decisions based on comprehensive data analysis. Ultimately, harnessing these insights can lead to enhanced customer loyalty and increased profitability.

Media

Media

Integrations Supported

Drupal
Easyflow
Google Tag Manager
Integry
Joomla!
MODX
Nethouse
OpenCart
Shopify
Squarespace
Webflow
Wix
WordPress
Wufoo
Zapier
uKit AI

Integrations Supported

Drupal
Easyflow
Google Tag Manager
Integry
Joomla!
MODX
Nethouse
OpenCart
Shopify
Squarespace
Webflow
Wix
WordPress
Wufoo
Zapier
uKit AI

API Availability

Has API

API Availability

Has API

Pricing Information

$4.8 per month
Free Trial Offered?
Free Version

Pricing Information

$10.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Webform

Date Founded

2019

Company Location

Russia

Company Website

stepform.io

Company Facts

Organization Name

Customer.guru

Date Founded

2016

Company Location

Czech Republic

Company Website

customer.guru

Categories and Features

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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