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What is stor.ai?

The shopping landscape is rapidly changing, necessitating that retailers create unique and innovative digital experiences that are guided by data and aligned with their brand vision. The success of your business heavily relies on your customers, making it imperative to scrutinize every transaction and interaction, as they provide valuable insights. Depending on third-party platforms like Instacart or Shipt can jeopardize your brand loyalty and overall financial health. By seizing control of your digital initiatives and utilizing data, artificial intelligence, business analytics, marketing solutions, and comprehensive reports, you can elevate the customer experience and catalyze remarkable growth. We support you in transforming your customer and transaction insights into a powerful resource, enabling you to retain authority over your brand image while delivering a personalized and data-centric experience. This empowerment not only boosts customer satisfaction but also strengthens your brand's position in an increasingly competitive marketplace, ensuring long-term success. Moreover, by aligning your strategies with customer preferences, you can foster deeper connections that encourage loyalty and drive repeat business.

What is Delighted?

Delighted offers a comprehensive solution for enhancing customer experience, catering to both rapidly growing firms and well-established corporations like Allbirds, Instacart, Invision, Opentable, and Affirm, by enabling them to boost customer loyalty through effective feedback mechanisms. Feedback from customers can be seamlessly integrated into your business strategy in a matter of minutes rather than taking weeks. You can effortlessly tailor NPS, CSAT, and CES survey templates using Delighted. Surveys can be dispatched directly to customers through various channels, including email, SMS, in-app notifications, or via a link. Additionally, the platform allows for quick integrations, enabling you to set up surveys and incorporate real-time feedback into your existing systems like Slack, Salesforce, Shopify, Stripe, Hubspot, and many others. Utilize AI-driven survey text analysis along with pre-made reports to identify trends that require urgent attention. Furthermore, you can receive immediate notifications and customizable email digests by department, ensuring that crucial feedback reaches the appropriate team members who can implement necessary changes. This streamlined approach not only enhances customer engagement but also empowers businesses to act swiftly on valuable insights.

Media

Media

Integrations Supported

AccessOwl
EnjoyHQ
Ethyca
Flatly
Help Scout
HubSpot Customer Platform
Ikigai
Integrately
Ketch
LionWheel
Micromerce
Quickwork
Salesforce Agentforce Commerce
Simon AI
Stackreaction
StarfishETL
Viable
Workbooks Web Insights

Integrations Supported

AccessOwl
EnjoyHQ
Ethyca
Flatly
Help Scout
HubSpot Customer Platform
Ikigai
Integrately
Ketch
LionWheel
Micromerce
Quickwork
Salesforce Agentforce Commerce
Simon AI
Stackreaction
StarfishETL
Viable
Workbooks Web Insights

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

stor.ai

Date Founded

2014

Company Location

United States

Company Website

stor.ai/

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

delighted.com

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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