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What is storm CONTACT:SOCIAL?

When customers engage with your brand on social media, remaining silent is not a viable choice. You need a robust solution that gathers all your social media interactions into a single, user-friendly platform. This system must efficiently handle responses to messages, posts, and mentions. It should employ Machine Agents to automate replies and keep track of interactions, ensuring adherence to quality standards and regulatory requirements. By integrating platforms like Facebook, Instagram, LINE, Twitter, Viber, WhatsApp, and more into one cohesive view, you can eliminate the hassle of managing multiple channels. This integration empowers your agents to deliver a seamless, omni-channel experience across your social media platforms through storm CONTACT:SOCIAL. Engage effectively with every type of communication, as storm CONTACT:SOCIAL will streamline interactions for direct messages, comments, account tags, and all activities on your social wall. Achieve a comprehensive understanding of your social media presence while refining your customer engagement strategies. Adopting this all-encompassing approach not only enhances your responsiveness but also bolsters your brand's visibility and impact online, ultimately fostering stronger relationships with your audience.

What is CloudSocial?

Bring all your social media accounts together into one centralized platform. This integration allows you to easily manage various profiles while engaging with potential and current customers, ensuring an outstanding social experience. You can take advantage of versatile scheduling options to share content across different networks at your chosen times or specific dates to maximize engagement. The intuitive content calendar provides a clear snapshot of your scheduled posts. With CloudSocial, you can promptly respond to comments, messages, and updates across all accounts. Improved collaborative processes boost team efficiency and enhance customer satisfaction. Dive into analytics to gain valuable insights that shape your social media approach. With just one click, you can create straightforward reports. By using CloudSocial, you streamline your social media management, reinforcing your connections and elevating your online visibility. This platform not only simplifies your tasks but also allows you to cultivate a stronger and more impactful online presence. Streamlining your social media strategy can make a significant difference in your engagement and brand recognition.

Media

Media

Integrations Supported

Facebook
Facebook Messenger
Instagram
VistaCreate
X (Twitter)
YouTube

Integrations Supported

Facebook
Facebook Messenger
Instagram
VistaCreate
X (Twitter)
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$13 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Company Location

United Kingdom

Company Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact-social/

Company Facts

Organization Name

CloudSocial Technologies

Date Founded

2019

Company Location

Singapore

Company Website

www.cloudsocial.io

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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