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What is storm Customer Knowledge System (CKS)?

Content Guru's Customer Knowledge System (CKS) is a robust CRM solution that assists businesses in effectively handling knowledge, case management, and ticketing workflows. By incorporating vital CRM features, CKS harmonizes with an organization’s communication infrastructure, significantly boosting customer satisfaction and engagement. This adaptable tool can operate on its own or be seamlessly integrated into an organization’s pre-existing storm systems, allowing for quick deployment. Accessible through any web browser, CKS empowers users to obtain information remotely at any time, mirroring the convenience of working from a traditional office environment. Furthermore, the platform enables users to access detailed interaction histories for particular contacts in the DTA, which aids in evaluating customer relationships, pinpointing recurring issues, and simplifies the oversight for Supervisors in monitoring customer interactions. In essence, CKS not only enhances operational productivity but also cultivates a richer comprehension of customer needs and behaviors, ultimately driving business success. Additionally, as organizations increasingly prioritize customer-centric strategies, tools like CKS become vital for staying competitive in today's dynamic market landscape.

What is BrainStorm?

BrainStorm streamlines the collection of information from your thoughts, screens, or documents, allowing you to effortlessly gather the necessary data. You can organize and enhance this information at your own pace, while the Magic Launch feature provides easy access to external references, such as files, applications, websites, and emails. Although it appears simple, BrainStorm is equipped with robust features that aid in refining and structuring your ideas into a coherent and comprehensive format. Additionally, the Magic Paste function captures text from your clipboard automatically, simplifying the process of copying and highlighting content from your screen, while traditional copy and paste options remain available for those who prefer them. You can customize BrainStorm to recognize or ignore aspects like indents, vertical spacing, and line breaks based on your preferences. Moreover, the web-publish button allows you to generate an HTML version of your project, complete with navigational features akin to those in BrainStorm, facilitating a smooth transition from brainstorming to presentation. Ultimately, BrainStorm stands out as an invaluable tool that not only organizes information effectively but also enhances the overall presentation of your ideas. With its user-friendly interface and powerful functionalities, it empowers users to maximize their creative potential.

Media

Media

Integrations Supported

Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SQL Server
Salesforce
Sherweb
storm Cloud Contact Center

Integrations Supported

Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SQL Server
Salesforce
Sherweb
storm Cloud Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Company Location

United Kingdom

Company Website

www.contentguru.com/product/customer-knowledge-system/

Company Facts

Organization Name

Brainstorm Software

Company Website

www.brainstormsw.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

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