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What is storm Customer Knowledge System (CKS)?

Content Guru's Customer Knowledge System (CKS) is a robust CRM solution that assists businesses in effectively handling knowledge, case management, and ticketing workflows. By incorporating vital CRM features, CKS harmonizes with an organization’s communication infrastructure, significantly boosting customer satisfaction and engagement. This adaptable tool can operate on its own or be seamlessly integrated into an organization’s pre-existing storm systems, allowing for quick deployment. Accessible through any web browser, CKS empowers users to obtain information remotely at any time, mirroring the convenience of working from a traditional office environment. Furthermore, the platform enables users to access detailed interaction histories for particular contacts in the DTA, which aids in evaluating customer relationships, pinpointing recurring issues, and simplifies the oversight for Supervisors in monitoring customer interactions. In essence, CKS not only enhances operational productivity but also cultivates a richer comprehension of customer needs and behaviors, ultimately driving business success. Additionally, as organizations increasingly prioritize customer-centric strategies, tools like CKS become vital for staying competitive in today's dynamic market landscape.

What is CHIDESK?

The user-friendly SpaGuru platform streamlines the process of scheduling appointments, making it quick and efficient for salon owners. With the ability to simply drag and drop bookings, users can utilize color coding for easy reference of services and packages, while also setting up recurring appointments for loyal clients, alongside a fast booking feature for walk-in customers. Payments can be processed effortlessly in just a few clicks, and the visual booking symbols on the salon calendar help to easily distinguish between invoiced, receipted, and VIP appointments. Managing employee availability is made simple, as you can set up both individual and recurring shifts or days off for your team members. Moreover, SpaGuru takes care of calculating employee commissions and offers a variety of management reports to keep you informed. Sending tailored emails and SMS notifications to clients is straightforward, with convenient options for automatic scheduled messages. For those who are less comfortable with finances, SpaGuru simplifies the complexities of daily cash balance maintenance, tips, and petty cash oversight, enabling you to concentrate on running your business more effectively. Ultimately, with its comprehensive suite of features, SpaGuru significantly boosts the operational productivity of your salon, ensuring that everything runs smoothly behind the scenes.

Media

Media

Integrations Supported

Mailchimp
Mailchimp Transactional Email (Mandrill)
Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
PayPal
RoomRaccoon
SQL Server
Salesforce
SendGrid
Stripe
storm Cloud Contact Center

Integrations Supported

Mailchimp
Mailchimp Transactional Email (Mandrill)
Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
PayPal
RoomRaccoon
SQL Server
Salesforce
SendGrid
Stripe
storm Cloud Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$40.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Company Location

United Kingdom

Company Website

www.contentguru.com/product/customer-knowledge-system/

Company Facts

Organization Name

SpaGuru

Date Founded

2009

Company Location

South Africa

Company Website

www.spaguru.co.za

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Medical Spa

Appointment Management
Before & After Pictures
Client Management
Gift Card Management
HIPAA Compliant
Inventory Management
Package Creation

Salon

Appointment Management
Booth Rental
Client Profiles
Employee Management
Inventory Management
Loyalty Program
Multi-Location
Payroll Management
Point of Sale (POS)
Recurring Appointments

Spa

Appointment Management
Client Management
Employee Management
Inventory Management
Loyalty Program
Membership Management
Online Booking
Payroll & Commission
Point of Sale (POS)

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