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What is storm Customer Knowledge System (CKS)?

Content Guru's Customer Knowledge System (CKS) is a robust CRM solution that assists businesses in effectively handling knowledge, case management, and ticketing workflows. By incorporating vital CRM features, CKS harmonizes with an organization’s communication infrastructure, significantly boosting customer satisfaction and engagement. This adaptable tool can operate on its own or be seamlessly integrated into an organization’s pre-existing storm systems, allowing for quick deployment. Accessible through any web browser, CKS empowers users to obtain information remotely at any time, mirroring the convenience of working from a traditional office environment. Furthermore, the platform enables users to access detailed interaction histories for particular contacts in the DTA, which aids in evaluating customer relationships, pinpointing recurring issues, and simplifies the oversight for Supervisors in monitoring customer interactions. In essence, CKS not only enhances operational productivity but also cultivates a richer comprehension of customer needs and behaviors, ultimately driving business success. Additionally, as organizations increasingly prioritize customer-centric strategies, tools like CKS become vital for staying competitive in today's dynamic market landscape.

What is NetThunder?

NetThunder can be deployed in two primary configurations: either as an independent appliance or as a cohesive network system referred to as The Stormâ„¢, which allows it to adjust to various computing needs while maintaining long-term functionality. The transition from a single unit to The Stormâ„¢ is smooth, facilitating easy scalability. The platform features a distinctive architecture that includes specialized modules, which the controller automatically adjusts to optimize performance for your specific environment, achieving maximum efficiency with minimal effort. Establishing multiple networks alongside a storage area network (SAN) is remarkably easy, resembling the simple act of connecting compatible wires. In addition, our subscription-based pricing model alleviates the pressure of upfront costs, making NetThunder a viable option for a wide range of applications. Such flexibility and user-friendliness solidify NetThunder's status as a top contender in contemporary computing solutions, appealing to both small businesses and large enterprises alike. This adaptability ensures that it can meet the evolving demands of the technology landscape.

Media

Media

Integrations Supported

FreePBX
Kubernetes
Let's Encrypt
Microsoft 365
Microsoft Access
Microsoft Dynamics 365
MinIO
Nextcloud
OpenVPN
Oracle Cloud Infrastructure
Phabricator
PostgreSQL
Rocket.Chat
SQL Server
Salesforce
SamBox.io
SuiteCRM
Tectia
WordPress
storm Cloud Contact Center

Integrations Supported

FreePBX
Kubernetes
Let's Encrypt
Microsoft 365
Microsoft Access
Microsoft Dynamics 365
MinIO
Nextcloud
OpenVPN
Oracle Cloud Infrastructure
Phabricator
PostgreSQL
Rocket.Chat
SQL Server
Salesforce
SamBox.io
SuiteCRM
Tectia
WordPress
storm Cloud Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Company Location

United Kingdom

Company Website

www.contentguru.com/product/customer-knowledge-system/

Company Facts

Organization Name

NetThunder

Date Founded

2016

Company Location

United States

Company Website

netthunder.com/products/modules

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

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