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Ratings and Reviews 0 Ratings
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What is storm Customer Knowledge System (CKS)?
Content Guru's Customer Knowledge System (CKS) is a robust CRM solution that assists businesses in effectively handling knowledge, case management, and ticketing workflows. By incorporating vital CRM features, CKS harmonizes with an organization’s communication infrastructure, significantly boosting customer satisfaction and engagement. This adaptable tool can operate on its own or be seamlessly integrated into an organization’s pre-existing storm systems, allowing for quick deployment. Accessible through any web browser, CKS empowers users to obtain information remotely at any time, mirroring the convenience of working from a traditional office environment. Furthermore, the platform enables users to access detailed interaction histories for particular contacts in the DTA, which aids in evaluating customer relationships, pinpointing recurring issues, and simplifies the oversight for Supervisors in monitoring customer interactions. In essence, CKS not only enhances operational productivity but also cultivates a richer comprehension of customer needs and behaviors, ultimately driving business success. Additionally, as organizations increasingly prioritize customer-centric strategies, tools like CKS become vital for staying competitive in today's dynamic market landscape.
What is PROFILE.GURU?
Examine your organization with PROFILE.GURU, a tool designed to enhance your understanding of your employees. It consolidates contacts, organizational and contractual information, benefits, remuneration, education, performance management, and other key aspects into a single resource. With PROFILE.GURU, you gain comprehensive access to employee information, encompassing details about individuals, teams, departments, hierarchy, compensation, performance evaluations, educational backgrounds, and pertinent documents. This platform ensures that all necessary organizational data is readily available in one centralized location. You can easily create personalized presentations using provided templates, while the drag-and-drop feature enables the construction of organizational charts for teams and individuals. For just 1 euro a month, you can maintain active employee profiles through a user-friendly interface that offers extensive customization options. Best of all, you can start utilizing PROFILE.GURU immediately without the need for training or a lengthy implementation process, thereby streamlining your organization's information management.
Integrations Supported
Active Directory
Microsoft Access
Microsoft Dynamics 365
Microsoft Excel
Oracle Cloud Infrastructure
SQL Server
Salesforce
storm Cloud Contact Center
Integrations Supported
Active Directory
Microsoft Access
Microsoft Dynamics 365
Microsoft Excel
Oracle Cloud Infrastructure
SQL Server
Salesforce
storm Cloud Contact Center
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$0.30 month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Content Guru
Company Location
United Kingdom
Company Website
www.contentguru.com/product/customer-knowledge-system/
Company Facts
Organization Name
IBS
Date Founded
2003
Company Location
Bulgaria
Company Website
profile.guru/en
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Performance Management
360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures