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Ratings and Reviews 0 Ratings
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What is storm Customer Knowledge System (CKS)?
Content Guru's Customer Knowledge System (CKS) is a robust CRM solution that assists businesses in effectively handling knowledge, case management, and ticketing workflows. By incorporating vital CRM features, CKS harmonizes with an organization’s communication infrastructure, significantly boosting customer satisfaction and engagement. This adaptable tool can operate on its own or be seamlessly integrated into an organization’s pre-existing storm systems, allowing for quick deployment. Accessible through any web browser, CKS empowers users to obtain information remotely at any time, mirroring the convenience of working from a traditional office environment. Furthermore, the platform enables users to access detailed interaction histories for particular contacts in the DTA, which aids in evaluating customer relationships, pinpointing recurring issues, and simplifies the oversight for Supervisors in monitoring customer interactions. In essence, CKS not only enhances operational productivity but also cultivates a richer comprehension of customer needs and behaviors, ultimately driving business success. Additionally, as organizations increasingly prioritize customer-centric strategies, tools like CKS become vital for staying competitive in today's dynamic market landscape.
What is PeopleGuru HCM?
This software caters to agile, mid-market companies with a workforce of over 100 employees. PeopleGuru offers a cloud-based Human Capital Management solution designed to assist leaders in attracting, retaining, and engaging a diverse range of employees while also simplifying back-office HR and payroll operations. PeopleGuru HCM operates on a unified database, integrating various functions such as HR, Payroll/Tax, and ACA compliance, along with Benefits Management, Time & Labor tracking, Recruiting, Onboarding, and Performance management. Additionally, it provides tools for Analytics, Salary management, and Social engagement, ensuring comprehensive support for human resources. With its all-in-one approach, PeopleGuru empowers organizations to enhance their HR practices and foster a more inclusive workplace culture.
Integrations Supported
Bullhorn
Microsoft Access
Microsoft Dynamics 365
OnShift
Oracle Cloud Infrastructure
SQL Server
Salesforce
Workpartners
eQuest
storm Cloud Contact Center
Integrations Supported
Bullhorn
Microsoft Access
Microsoft Dynamics 365
OnShift
Oracle Cloud Infrastructure
SQL Server
Salesforce
Workpartners
eQuest
storm Cloud Contact Center
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Content Guru
Company Location
United Kingdom
Company Website
www.contentguru.com/product/customer-knowledge-system/
Company Facts
Organization Name
PeopleGuru
Date Founded
2016
Company Location
United States
Company Website
www.peopleguru.com
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
HR Compliance
Alerts / Notifications
Certifications Management
Communication Tools
Customizable HR Documents
Document Management
Records Management
Regulations Monitoring
Reporting / Analytics
Roles / Permissions
Version Control
Workflow Management
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce