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What is storm Customer Knowledge System (CKS)?
Content Guru's Customer Knowledge System (CKS) is a robust CRM solution that assists businesses in effectively handling knowledge, case management, and ticketing workflows. By incorporating vital CRM features, CKS harmonizes with an organization’s communication infrastructure, significantly boosting customer satisfaction and engagement. This adaptable tool can operate on its own or be seamlessly integrated into an organization’s pre-existing storm systems, allowing for quick deployment. Accessible through any web browser, CKS empowers users to obtain information remotely at any time, mirroring the convenience of working from a traditional office environment. Furthermore, the platform enables users to access detailed interaction histories for particular contacts in the DTA, which aids in evaluating customer relationships, pinpointing recurring issues, and simplifies the oversight for Supervisors in monitoring customer interactions. In essence, CKS not only enhances operational productivity but also cultivates a richer comprehension of customer needs and behaviors, ultimately driving business success. Additionally, as organizations increasingly prioritize customer-centric strategies, tools like CKS become vital for staying competitive in today's dynamic market landscape.
What is StormWall?
StormWall stands as a premier force in the realm of cybersecurity, dedicated to shielding websites, networks, and IT infrastructures of diverse sizes from contemporary DDoS challenges. With a proven track record spanning over 12 years, we proudly protect more than 1,000 active clients across 70 nations and have successfully executed upwards of 8,000 projects.
Our extensive global filtering network encompasses eight scrubbing centers, boasting a collective capacity that surpasses 5 Tbps, which allows us to effectively mitigate all recognized DDoS attack vectors, ranging from L3 to L7. Furthermore, our Enterprise plan is equipped with an Antibot solution designed to safeguard essential web applications against threats posed by malicious bots.
StormWall harnesses state-of-the-art AI-driven threat detection methodologies that utilize sophisticated anomaly analysis to quickly pinpoint and counteract even the most intricate multi-vector assaults. Our cloud-based platform is perpetually advancing, ensuring that businesses are well-prepared to tackle new threats while receiving unparalleled protection.
Clients of StormWall benefit from a pay-per-traffic model that ensures they are only billed for legitimate traffic, thus removing extraneous costs associated with attacks. Additionally, our dedicated support team is available around the clock, ensuring that response times are kept to 15 minutes or less for swift resolution of any issues that may arise. This commitment to excellence reinforces our position as a trusted partner in cybersecurity.
Integrations Supported
Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SQL Server
Salesforce
storm Cloud Contact Center
Integrations Supported
Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SQL Server
Salesforce
storm Cloud Contact Center
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$72/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Content Guru
Company Location
United Kingdom
Company Website
www.contentguru.com/product/customer-knowledge-system/
Company Facts
Organization Name
StormWall
Date Founded
2013
Company Location
Slovakia
Company Website
stormwall.network/
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
CDN
Content Acceleration
DDoS Protection
Load Balancing
Managed CDN
Multi-CDN Switching
Reporting/Analytics
Software Downloads
Transparent Caching
Video Streaming
Web Application Firewalls (WAF)
DDoS Protection
DNS Amplification Protection
DNS Reflection Protection
High Network Capacity
Illegitimate Traffic Recognition
Infrastructure Protection (Layer 3/Layer 4)
Post Attack Analysis
Traffic Monitoring
Website Protection (Layer 7)
VPS Hosting
Access Control / Permissions
FTP
Managed VPS
Multi-Server Management
One-Click Apps
Root Access
SSD Storage
Unmanaged VPS
Upload Custom ISO
Web Application Firewalls (WAF)
Access Control / Permissions
Alerts / Notifications
Automate and Orchestrate Security
Automated Attack Detection
DDoS Protection
Dashboard
IP Reputation Checking
Managed Rules
OWASP Protection
Reporting / Analytics
Secure App Delivery
Server Cloaking
Virtual Patching
Zero-Day Attack Prevention