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What is storm Customer Knowledge System (CKS)?
Content Guru's Customer Knowledge System (CKS) is a robust CRM solution that assists businesses in effectively handling knowledge, case management, and ticketing workflows. By incorporating vital CRM features, CKS harmonizes with an organization’s communication infrastructure, significantly boosting customer satisfaction and engagement. This adaptable tool can operate on its own or be seamlessly integrated into an organization’s pre-existing storm systems, allowing for quick deployment. Accessible through any web browser, CKS empowers users to obtain information remotely at any time, mirroring the convenience of working from a traditional office environment. Furthermore, the platform enables users to access detailed interaction histories for particular contacts in the DTA, which aids in evaluating customer relationships, pinpointing recurring issues, and simplifies the oversight for Supervisors in monitoring customer interactions. In essence, CKS not only enhances operational productivity but also cultivates a richer comprehension of customer needs and behaviors, ultimately driving business success. Additionally, as organizations increasingly prioritize customer-centric strategies, tools like CKS become vital for staying competitive in today's dynamic market landscape.
What is ZonGuru?
Unlock valuable insights and streamline your operations to elevate your Amazon business. With ZonGuru’s extensive suite of product research tools, you can swiftly identify your next best-selling item. Enhance your revenue potential by leveraging ZonGuru's capabilities, which provide targeted recommendations on the most impactful keywords and visuals that have been shown to drive sales. Grow your Amazon enterprise effectively; ZonGuru’s user-friendly platform and dependable data enable you to easily track your business performance. Build strong customer connections; ongoing customer engagement is crucial for loyalty, and these tools help you maintain contact with your clientele, ensuring their satisfaction and retention over time. Additionally, this connection fosters opportunities for valuable feedback, allowing you to continuously improve your product offerings. Embracing these strategies will position your business for sustained success in a competitive marketplace.
Integrations Supported
Amazon
CopyMonkey
Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SQL Server
Salesforce
storm Cloud Contact Center
Integrations Supported
Amazon
CopyMonkey
Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SQL Server
Salesforce
storm Cloud Contact Center
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$49 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Content Guru
Company Location
United Kingdom
Company Website
www.contentguru.com/product/customer-knowledge-system/
Company Facts
Organization Name
ZonGuru
Date Founded
2016
Company Location
United States
Company Website
www.zonguru.com
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
Amazon Seller Tools
A/B Testing
Alerts / Notifications
Analytics / Reporting
Campaign Management
Competitor Analysis
Content Management / Optimization
Conversion / ROI Tracking
Customer Data Management
Email Marketing
Feedback Management
Inventory Management
Keyword Tracking / Research
Order Management
PPC Ads Management
Price Optimization
Rank Optimization
Refund Management
Review Management
Sales Tracking / Analysis
Shipping Management
Trend Analysis