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What is the Hotelier?
The Hotelier represents a thorough and unified Property Management Suite that manages every aspect of hotel operations, including front office and reservation management, food and beverage offerings, banquet coordination, inventory oversight, guest services, financial accounting, payroll administration, engineering and maintenance, and housekeeping, while also delivering real-time business insights for prompt decision-making. In the highly competitive arena of the hospitality sector, the edge comes not only from the elegance of the facilities but also, and perhaps more importantly, from the quality of customer service rendered. To uphold exceptional standards of customer service, it is essential to meticulously oversee a wide array of functions and processes, much like a conductor expertly guiding an orchestra to produce a flawless performance. This orchestration guarantees that every detail of the guest's experience receives attention, resulting in a seamless and pleasurable stay. Furthermore, a hotel that successfully combines superior service with operational efficiency is more likely to thrive amidst the multitude of options available to travelers. In such a saturated market, the ability to adapt and innovate is crucial for sustained excellence and guest satisfaction.
What is Hotelace?
Hotelace is an industry-standard property management system from CrowFran Innovations Limited, built to enhance hotel operations through a modular, simulated platform that supports both on-premise and cloud deployment. Its comprehensive modules include front-office, outlets, accounts, housekeeping, and store management, each tightly integrated to streamline workflows and improve data accuracy. The system automates detailed reporting such as daily sales, shift operations, stock movements, payroll, and vendor purchases, enabling data-driven operational decisions. Hotelace features advanced functionalities including operational prompting to prevent errors, log reports for audit trails, and authorization controls tailored to different user roles for secure operations. It supports complex billing needs by automating guest invoices and offering bill splitting and merging capabilities for both front-office and outlet transactions. The inventory module monitors stock levels, requisitions, and transfers with color-coded alerts for low or exhausted items. Forecasting and rate management tools help prevent overbooking and optimize occupancy pricing. Hotelace also integrates with kitchen TV systems for outlet coordination and supports website connectivity via the Extender product to display menus and reservations online. Its decision-rule-based logic ensures strict access control and traceability across departments. With easy setup, thorough documentation, and modular flexibility, Hotelace empowers hospitality businesses to enhance productivity, control costs, and improve guest services.
Media
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Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Data Devices
Date Founded
1989
Company Location
India
Company Website
www.datadevices.com/thehotelier/
Company Facts
Organization Name
CrowFran Innovations
Date Founded
2024
Company Website
hotelace.crowfran.com
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental