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What is theGuard?

If you found REALTECH through one of our theGuard! products, you've come to the perfect place. theGuard! encompasses an extensive array of offerings that includes numerous software solutions. While some of these solutions are currently available as standalone products, you can still experience the state-of-the-art innovations and technologies from the original suite in our newest products, though they may bear different names. This transformation highlights our dedication to addressing varied customer requirements while preserving the fundamental value of what we provide. We continuously strive to enhance our offerings to better serve our clientele's evolving needs.

What is InvGate Service Management?

InvGate Service Management serves as a robust solution for asset management and help desk operations, designed to enhance IT service delivery and support. With its user-friendly and intuitive interface, it stands out as a top choice for organizations. The platform provides a comprehensive solution for multiple departments, allowing for efficient service fulfillment alongside unified asset management features. This integration ensures that asset requests and service requests are handled seamlessly. Additionally, InvGate Service Management boasts a graphical workflow builder that utilizes a drag-and-drop functionality for ease of use. Users can also enjoy fully customizable dashboards that require no coding, making it accessible for all team members. Overall, InvGate Service Management not only simplifies IT processes but also empowers teams to tailor their workflows effectively.

Media

Media

Integrations Supported

Gmail
Microsoft Outlook
Microsoft Teams
Workativ
Zapier

Integrations Supported

Gmail
Microsoft Outlook
Microsoft Teams
Workativ
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$20000.00/one-time/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Realtech

Date Founded

1994

Company Location

Germany

Company Website

www.realtech.com/business-service-management/

Company Facts

Organization Name

InvGate

Date Founded

2004

Company Location

United States

Company Website

www.invgate.com

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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