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What is trustMinder?

trustMinder is a cutting-edge, cloud-driven solution aimed at capturing the Voice of the Customer, allowing both brands and governmental entities to effectively evaluate their customer experience. The significance of trust in retaining customers is paramount; when trust diminishes, customers are likely to explore other options. With trustMinder, you have the capability to consistently monitor and cultivate that trust, keeping you in sync with customer experiences at all times. By leveraging sophisticated methods to collect and analyze feedback, trustMinder converts traditional surveys into valuable insights that can inform key business strategies. Feedback can be collected from various channels, transforming it into actionable plans that enhance customer relations. Utilizing real-time text analytics and machine learning, you are equipped to quickly identify the factors influencing your customer experience ratings. Furthermore, you can create dynamic reports that not only depict customer experience metrics but also link them to business performance and operational data. This proactive approach allows for the immediate identification and resolution of customer issues, nurturing a more agile and responsive interaction with your clientele. In the end, trustMinder empowers you to forge a deeper connection with your customers by placing their trust and satisfaction at the forefront of your business endeavors, ultimately leading to enhanced loyalty and engagement.

What is Amenity Analytics?

Our cutting-edge natural language processing technology excels at uncovering valuable insights from extensive text data with an unmatched accuracy that is rare in the industry, while also providing the flexibility to integrate smoothly into your distinct business and operational processes. By adopting this method, you can realize substantial and reliable results. Many of our implemented models achieve over 90% in both precision and recall, a notable improvement compared to the industry standard of 68%. This impressive efficacy is a key reason why leading organizations across multiple sectors trust Amenity's NLP solutions. The technology is designed to extract pertinent information and eliminate unnecessary distractions within the data. Our NLP systems meticulously process, enhance, and categorize text from millions of documents, transforming them into practical insights for your enterprise. It evaluates the context and relevance of text, adeptly identifying changes in meaning from single phrases to larger paragraphs. Furthermore, it empowers you to convert any textual source into customized analyses and sentiments relevant to your business operations, clarifying the factors that drive your results. With an unwavering dedication to transparency, our NLP solution can be tailored to suit your specific requirements and adjusted to fit any setting. This adaptability ultimately guarantees that you receive the insights that hold the greatest significance for your organization, fostering informed decision-making and strategic growth. By investing in our NLP technology, you equip your business with the tools necessary to thrive in an increasingly data-driven world.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

trustMinder

Company Website

trust-minder.com

Company Facts

Organization Name

Amenity Analytics

Company Location

United States

Company Website

www.AmenityAnalytics.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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