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What is urLive?

urLive enables your customers to effortlessly initiate high-definition live video calls with your team, enhancing communication efficiency. This no-code cloud service is configured, managed, and supported via an intuitive web portal. In contrast to traditional teleconferencing solutions, your team can handle multiple incoming video calls simultaneously through the same link, ensuring seamless connectivity. There is no need for downloads, installations, passwords, or account setups, streamlining the process for users. Customers can engage in unique private video calls with your designated team by simply clicking on an endlessly reusable URL known as an Infinity Link. These brandable, text-based URLs can be easily shared across various platforms, including your website, CRM, social media, chatbots, kiosks, SMS/text messages, and emails, to enhance or elevate communication efforts. The video calls can be accessed from any device or platform through a web browser, ensuring maximum accessibility. Calls are intelligently routed to specific individuals or designated groups based on customizable rules of availability and expertise. Answered calls don’t need a host, as they can seamlessly involve other agents through addition, forwarding, or transfer options. Additionally, the service includes a feature to schedule calls, providing further flexibility. Furthermore, Capacity Services™ are available to respond to calls whenever your team is unavailable, ensuring no customer is left unattended. This innovative approach personalizes customer engagement, allowing for more meaningful interactions through live video calls initiated by the clients themselves.

What is Cisco Unity Connection?

Cisco Unity Connection is a robust solution for unified messaging and voicemail, providing users with various flexible methods to access their messages while easing the management burden for IT teams. Users can manage their communications via multiple platforms, including email, web browsers, Cisco Jabber, Cisco Unified IP Phones, as well as smartphones and tablets. In addition to this versatility, Unity Connection significantly enriches user experience with a variety of message access and delivery options, featuring voice commands, speech-to-text capabilities, and personalized video greetings. Emphasizing security, the system is equipped to handle complex global distributions, offering high availability, redundancy, and support for branch office resilience. Fully virtualized, Unity Connection is compatible with hardware designed to meet specific organizational needs. Furthermore, Cisco Prime Collaboration streamlines the deployment, provisioning, monitoring, and management of the complete voice and video infrastructure, making it a highly efficient solution for businesses. With its adaptable architecture and intuitive interface, Unity Connection ensures a smooth communication experience, catering to the demands of increasingly dynamic environments. This makes it an ideal choice for organizations looking to enhance their messaging systems.

Media

Media

Integrations Supported

Cisco Jabber
Cisco Unified Communications Manager
Kurmi Enterprise Suite

Integrations Supported

Cisco Jabber
Cisco Unified Communications Manager
Kurmi Enterprise Suite

API Availability

Has API

API Availability

Has API

Pricing Information

$450 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

urLive

Date Founded

2017

Company Location

Canada

Company Website

www.url.live/

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/unified-communications/unity-connection/index.html

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

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