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What is vBrowse?

Online customer journeys often face disruptions when users are unable to resolve their questions or problems on their own, which can lead to either seeking help from support channels or abandoning the process altogether. Such interruptions can generate frustration for customers as they struggle to navigate multiple steps and platforms to achieve their goals, while simultaneously creating operational inefficiencies for businesses that may result in lost sales, higher costs, rushed compliance practices, and a gradual erosion of brand trust. To address these challenges, vBrowse introduces a state-of-the-art co-browsing solution that provides timely and targeted human assistance to users during their online experience, acting as a reliable safety net throughout their self-service journey. As a result, customers can enjoy a streamlined experience across their chosen channels, blending the personal attention of face-to-face support with the convenience and affordability of digital services. This forward-thinking method not only boosts customer satisfaction but also fosters long-term brand loyalty, ultimately benefiting both the users and the businesses. By ensuring that help is readily available when needed, vBrowse enhances the overall online experience and promotes a more engaged customer base.

What is ROBIN?

Get ready for the evolving landscape of conversational commerce by delivering outstanding service and improving customer experiences. Are you prepared to handle the expectations of conversational commerce? Today's consumers expect interactions that are not only personalized but also instantaneous and conducted through channels they prefer. To fulfill these needs, businesses must first refine their customer service processes. The ROBIN Program is tailored to help teams enhance service level agreements, boost operational efficiency, and stimulate sales growth. It includes a Conversation Console that seamlessly connects with your data warehouse, providing data-driven coaching. After optimizing your customer service framework, our Growth Suite assists you in scaling your operations smoothly. You can add new channels, elevate automation, and enhance overall performance as you gradually adopt conversational commerce. All inquiries coming from various platforms are handled within a single, intuitive console, eliminating the frustrations of ticketing systems and long wait times. Queries are smartly directed to the right team member, with all pertinent customer information readily available. Key features include a responsive web form, live chat functionality, and customer co-browsing to foster an engaging interaction. This thorough strategy not only positions businesses to meet current consumer demands but also equips them to succeed in the rapidly changing environment of customer engagement. In essence, embracing this comprehensive approach will ensure your business remains competitive and responsive to future changes.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vizolution

Date Founded

2013

Company Location

United Kingdom

Company Website

www.vizolution.com/digital-products/vbrowse/

Company Facts

Organization Name

ROBIN

Date Founded

2011

Company Location

Netherlands

Company Website

www.robinhq.com

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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