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ManageEngine ServiceDesk PlusServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
What is vDesk.works?
What is TruGrid?
Integrations Supported
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing Information
Supported Platforms
Supported Platforms
Customer Service / Support
Customer Service / Support
Training Options
Training Options
Company Facts
Organization Name
vDesk.works
Date Founded
2019
Company Location
United States
Company Website
vdeskworks.com
Company Facts
Organization Name
TruGrid
Date Founded
2017
Company Location
United States
Company Website
www.trugrid.com
Categories and Features
Virtual Desktop (VDI)
Categories and Features
Cloud Management
TruGrid SecureRDP streamlines access to and management of cloud-based desktops. It offers a Zero Trust framework that allows secure connections to Windows desktops and applications in both hybrid and cloud settings—eliminating the need for VPNs, open firewall ports, or RDS gateways. IT departments can set up secure remote access in less than an hour, oversee multiple tenants from a single dashboard, and apply uniform security protocols. TruGrid is compatible with Azure AD, features built-in multi-factor authentication, and integrates effortlessly with Active Directory. Its cloud-native design supports quick onboarding, centralized management, and adherence to cybersecurity and insurance regulations—making it a perfect fit for contemporary cloud operations.
Desktop as a Service (DaaS)
TruGrid SecureRDP provides Desktop as a Service (DaaS) in just a few minutes while ensuring complete firewall protection, utilizing cloud-based authentication and built-in multi-factor authentication (MFA). Unlike conventional DaaS or Virtual Desktop Infrastructure (VDI) solutions, TruGrid eliminates the need for Remote Desktop Services (RDS) gateways, Virtual Private Networks (VPNs), or complicated setups. It seamlessly integrates with any cloud or hybrid infrastructure and supports Active Directory connectivity. Managed Service Providers (MSPs) and businesses can swiftly implement secure desktop solutions, manage multiple tenants, and adhere to cybersecurity and compliance requirements. With minimal latency, round-the-clock support, and a straightforward licensing framework, TruGrid offers a cost-efficient, secure, and easily scalable DaaS solution.
Digital Workplace
TruGrid offers a robust and secure digital environment tailored for modern distributed teams. It allows effortless connectivity to Windows desktops and applications across various devices—be it Windows, Mac, iOS, Android, or Chrome—without the need for VPNs or risking firewall vulnerabilities. Its Zero Trust framework guarantees that only authenticated users can access sensitive corporate information, reinforced by integrated multi-factor authentication, encrypted data transmission, and cloud-based authentication. TruGrid is compatible with hybrid settings, works seamlessly with Active Directory, and aids organizations in implementing secure access protocols while alleviating the demands on IT resources. Whether working from the office or remotely, users enjoy a reliable and secure digital experience with TruGrid.
Hybrid Cloud
TruGrid SecureRDP enhances hybrid cloud approaches by providing secure access to Windows desktops and applications that are hosted in both on-premises and cloud settings. Its Zero Trust framework eliminates the necessity for VPNs and Remote Desktop Services gateways, ensuring secure access through cloud-based authentication complemented by integrated multi-factor authentication (MFA). TruGrid facilitates rapid deployment, offers centralized management for multiple tenants, and integrates effortlessly with Azure and Active Directory. This enables organizations to function in a hybrid environment, all while ensuring optimal performance, visibility, and compliance throughout their infrastructure.
MSP
TruGrid SecureRDP is designed specifically for Managed Service Providers (MSPs) that aim to provide secure remote access and Desktop as a Service (DaaS) solutions quickly and efficiently. With its rapid and cost-free setup, multi-tenant management capabilities, and automated updates, MSPs can manage everything from a unified interface. TruGrid replaces intricate VPNs and risky firewalls by implementing a Zero Trust framework, complete with integrated multi-factor authentication (MFA) and cloud-based identity verification. This enables MSPs to grant their clients safe access to Windows desktops and applications while minimizing infrastructure expenses, support overhead, and compliance challenges. The inclusion of partner-use licenses and integration with Azure Active Directory ensures that TruGrid is a scalable and lucrative option for MSP enterprises.
RDP
TruGrid SecureRDP transforms Remote Desktop Protocol (RDP) access by addressing its major security weaknesses. Instead of relying on exposed firewall ports and VPNs, it utilizes cloud-based authentication, integrated multi-factor authentication (MFA), and secure encryption. TruGrid makes RDP sessions undetectable to the internet, reducing the potential attack surface and adhering to Zero Trust frameworks. IT personnel can effectively oversee RDP access for Windows desktops and servers in both cloud and hybrid settings. With an easy configuration process, compatibility across various platforms, and robust compliance features, TruGrid represents a secure advancement in RDP technology.
Remote Desktop
TruGrid SecureRDP revolutionizes remote desktop connectivity by eliminating the risks associated with traditional VPNs and open RDP ports through its Zero Trust approach. This solution allows users to securely connect to Windows desktops and applications from any location, without the need for firewall exposure or reliance on RDS gateways. With integrated multi-factor authentication, encrypted data transmission, and cloud-based authentication, it safeguards compliance and guards against ransomware threats. TruGrid is designed to support hybrid environments, streamline deployment processes, and is compatible across various platforms, including Windows, Mac, iOS, Android, and Chrome, delivering a rapid, secure, and seamless remote desktop experience.
Remote Work
TruGrid SecureRDP provides a robust solution for secure remote work through its scalable Zero Trust framework. It allows remote workers to connect to corporate Windows desktops and applications without the risks associated with VPNs or firewalls. The setup process is completed in less than an hour and includes support for integrated multi-factor authentication, cloud-based access, and Active Directory compatibility. With TruGrid’s centralized dashboard, IT departments can effectively manage control over hybrid teams, and its low-latency infrastructure guarantees optimal performance. Ideal for hybrid work environments, Bring Your Own Device (BYOD) policies, or ensuring regulatory compliance, TruGrid serves as a dependable foundation for remote work across organizations of any size.
Virtual Desktop (VDI)
TruGrid provides a reliable and swift solution to conventional VDI, allowing users to access Windows desktops and applications without relying on RDS gateways, VPNs, or SQL databases. Designed with a Zero Trust architecture, it incorporates cloud-based authentication, multi-factor authentication (MFA), and automatic encryption. TruGrid empowers organizations and managed service providers (MSPs) to set up virtual desktops in less than an hour, oversee access for various tenants, and lower infrastructure expenses. It accommodates both hybrid and cloud settings, enhancing scalability, user satisfaction, and adherence to cybersecurity regulations.
Virtual Machine
TruGrid SecureRDP offers a secure and efficient way to connect users to virtual machines without the need for RDS gateways, VPNs, or intricate setups. It ensures Zero Trust access to both Azure-hosted and on-premises Windows VMs. Authentication is managed through cloud services, featuring integrated multi-factor authentication (MFA) and Active Directory support. IT departments can quickly establish secure desktop access for users in just minutes while retaining oversight of access policies and endpoint security measures. The fiber-optic mesh utilized by TruGrid enhances performance, and its centralized dashboard provides comprehensive visibility across virtual machine environments.
Virtual Workspace
TruGrid SecureRDP provides a solution for creating virtual work environments that prioritize security, scalability, and simplicity in management. It allows users to effortlessly access essential Windows applications and desktops on any device and from any location, eliminating the need for VPNs, firewalls, or complicated VDI configurations. TruGrid features integrated multi-factor authentication (MFA), cloud-based authentication, and compatibility across various platforms. IT departments can quickly set up virtual workspaces, implement Zero Trust security measures, and oversee multiple tenants through a unified interface. TruGrid transforms the delivery of workspaces while reducing risks, effort, and expenses.