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What is vScreen?

Clients frequently encounter annoyance when they must gather information from multiple sources and stages, which leads to inefficiencies that can hurt your business, resulting in missed sales opportunities, higher conversion expenses, rushed compliance processes, and a slow erosion of brand loyalty. vScreen tackles these issues by converting remote interactions into fluid experiences, allowing customers to execute all the necessary actions they would typically perform in an in-person meeting, while ensuring that their engagements start and finish within their chosen channel. The platform facilitates real-time identity verification and enables users to upload and download essential documents during the interaction, seamlessly linking with your backend operations. By presenting clear and straightforward information on the customer's display, you can clarify intricate products, minimizing the chances of misunderstandings. Furthermore, it includes features for showcasing terms and conditions and capturing electronic signatures, which creates a thorough audit trail that upholds compliance and fosters trust. This forward-thinking strategy not only improves the customer experience but also bolsters your business’s operational efficiency and enhances its reputation over time, ultimately leading to sustained growth and customer loyalty. In this way, vScreen not only simplifies processes but also empowers businesses to thrive in an increasingly digital landscape.

What is Liveoak?

Our mission is to assist businesses in building trust, accelerating deal closures, and transforming customers into enthusiastic advocates for their brand. Liveoak serves as a virtual platform that fosters customer engagement while offering unique products and services not found anywhere else. With its cloud-based capabilities, Liveoak seamlessly combines top-tier video conferencing, screen sharing, data and ID capture, collaborative forms, and eSignature functions, enabling your teams to deliver exceptional customer service. Additionally, to comply with regulatory standards, every session's activity and data can be monitored and archived by all participants involved. Your customer-facing teams are equipped to provide support at every phase of the interaction through online screen sharing and collaborative video conferencing. This encourages customers to work alongside your team members, ensuring that all forms are filled out and edited with precision, ultimately enhancing the overall customer experience.

Media

Media

Integrations Supported

Docusign

Integrations Supported

Docusign

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vizolution

Date Founded

2013

Company Location

United Kingdom

Company Website

www.vizolution.com/digital-products/vscreen/

Company Facts

Organization Name

Liveoak Technologies

Date Founded

2014

Company Location

United States

Company Website

www.liveoak.net

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Digital Signature

Audit Trail
Authentication
Auto Reminders
Customizable Templates
Document Analytics
Mobile Signature
Multi-Party Signing
Progress Tracking
Task Progress Tracking

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

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