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What is whichbox Audience Engagement Platform?
The audience you aim to reach has grown indifferent to conventional advertising methods and brand messaging, as they no longer want to be seen merely as 'targets' or passive viewers of promotional content. Instead, they crave genuine engagement, personalized brand interactions, acknowledgment of their significance, shared values, involvement in product innovation, and a profound connection that weaves together your brand’s story with their individual experiences. The whichbox® Audience Engagement Platform offers a comprehensive solution that combines a branded community platform with tools for user-generated content, community management, and gamification, all delivered as a SaaS model. This cutting-edge technology empowers you to focus on nurturing emotional relationships with your customers while avoiding the hassles of technical difficulties. By highlighting what genuinely resonates with your audience—such as your brand's legacy, the journey behind your offerings, and how they enhance lives—you cultivate an authentic exchange. Your storytelling acts as an invitation for your audience to picture their aspirations in harmony with your brand, creating a sense of camaraderie along your shared path. In essence, this strategy shifts the role of consumers from mere onlookers to active contributors in the narrative of your brand, ultimately fostering a community that feels valued and involved. This transformation not only enhances customer loyalty but also encourages a vibrant exchange of ideas and experiences within the brand community.
What is Zendesk Gather?
Zendesk Gather provides a platform for customers to interact and collaborate within a community forum. Oftentimes, customers seek a space for casual conversation that doesn’t necessarily require your active participation. It’s important to remember that your customers frequently engage with your products, and their feedback can offer invaluable insights. By creating an environment conducive to open knowledge sharing, you ensure they feel empowered to communicate while still being available to assist when necessary. Zendesk Gather excels as community forum software that nurtures this connection, allowing customers to collaborate alongside your business. With Gather, your customers can discover dependable support not just from your team, but also from each other. It’s crucial to foster a supportive atmosphere where they can count on one another for advice. Motivate your customers to share ideas, offer feedback, and exchange their personal strategies and tips. When complex issues arise, your agents can step in to guide discussions toward constructive resolutions that benefit everyone involved. This collaborative approach ultimately cultivates a strong sense of community, enhancing the bond between your customers and your brand, and encouraging ongoing interaction and loyalty.
Integrations Supported
Campaign Monitor
Mailchimp
Okta
Quaeris
Slack
Sunshine Conversations
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Integrations Supported
Campaign Monitor
Mailchimp
Okta
Quaeris
Slack
Sunshine Conversations
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$9 per agent per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Whichbox Media
Company Website
whichboxmedia.com
Company Facts
Organization Name
Zendesk
Date Founded
2007
Company Location
United States
Company Website
www.zendesk.com/gather/
Categories and Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Categories and Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management