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What is xBlock AI?

Transforming disconnected business data into actionable insights is crucial for the hospitality sector. The xBlock AI assistant uncovers hidden opportunities within the data that restaurants and hotels already possess. By integrating various technology platforms, internal documents, and transcripts from conversations, we develop a unified, voice-enabled system. General managers can conveniently access important financial reports, delegate tasks automatically, and receive daily updates simply by using their voice. At the same time, employees can quickly obtain answers to urgent questions and go through self-paced training just by speaking. In an ever-evolving workforce that demands ongoing skill enhancement, xBlock alleviates the burden of searching through paperwork or dealing with multiple interfaces. This method equips employees with immediate access to a dependable, centralized information source. By offering a comprehensive platform for managing hospitality data, we promote seamless and instant interactions for both guests and staff, significantly improving the overall experience in the industry. Furthermore, this innovative technology not only streamlines operations but also fosters a more engaged workforce, ultimately leading to higher customer satisfaction.

What is VXTracker?

A call accounting system, frequently used alongside voice analytics, is a dedicated software application that records and processes data from outgoing, incoming, and internal calls within a telephone network, capturing information such as the destination city and state, associated costs, trunk details, and the names and departments of extension users. This comprehensive data allows for the creation of various in-depth and summary reports, providing insights into different facets of telephone usage and overall system efficiency. Recent advancements in technology and innovative software development have led to significant enhancements in these analytical capabilities. The newest software products are designed to work seamlessly with traditional PBXs, modern IP systems, and mobile devices. Moreover, since many of these advanced systems are browser-based, they greatly improve accessibility for managers across the organization, enabling them to gain vital insights to manage their teams more effectively and make data-driven decisions. Consequently, organizations can refine their communication strategies and boost their overall performance. This shift not only enhances operational efficiency but also fosters a more informed workplace environment.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

xBlock AI

Company Location

United States

Company Website

xblock.ai/

Company Facts

Organization Name

Connections

Date Founded

1986

Company Location

United States

Company Website

www.callaccounting.com/call-accounting-voice-analytics/

Categories and Features

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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