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What is xMatters?

xMatters functions as an intelligent communication platform designed to optimize essential business processes, especially in the realms of IT operations, DevOps, and major incident management. Trusted by over 1000 global organizations, xMatters delivers sophisticated communication tools that enhance IT management efficiency, guarantee business continuity, promote employee engagement, and elevate customer interactions. The platform is distinguished by its remarkable reliability and innovative features, proving itself to be an essential asset for contemporary businesses. Additionally, its functionalities are regularly updated to adapt to the ever-evolving demands of organizations in today's fast-paced landscape, ensuring that users are always equipped with the latest advancements in communication technology.

What is ServiceNow Security Operations?

Tackle risks and vulnerabilities by integrating SOAR (security orchestration, automation, and response) with a risk-oriented strategy for managing vulnerabilities. Embrace a secure path toward digital transformation by accelerating incident response times through context-aware, AI-enhanced workflows. Utilize the MITRE ATT&CK framework to investigate threats and mitigate possible vulnerabilities. Implement a risk-focused vulnerability management strategy across your infrastructure and applications to ensure maximum protection. Create productive risk and IT remediation management through cooperative environments. Access vital metrics and indicators via dashboards tailored to specific roles, enhancing your strategic perspective. Boost your understanding of security posture and team performance, while Security Operations organizes key applications into adaptable packages that can evolve with your requirements. Stay vigilant regarding your security status to quickly detect significant threats as they arise and scale effectively when necessary. Strengthen your ability to respond through collaborative workflows and standardized processes that integrate security, risk, and IT, thereby fortifying your defensive structure. By prioritizing ongoing improvements, organizations can effectively anticipate and counteract new threats as they emerge, ensuring a proactive security environment.

Media

Media

Integrations Supported

Activeeon ProActive
Confluence
Cortex
CyCognito
Fusion Framework System
Google Cloud Platform
Intezer Analyze
Jira Work Management
Kaseya VSA
N-able Take Control
New Relic
PagerDuty
ScriptRunner for Jira
ServiceNow
Shift
SolarWinds Pingdom
Splunk Cloud Platform
Workato
X (Twitter)
Zoho Directory

Integrations Supported

Activeeon ProActive
Confluence
Cortex
CyCognito
Fusion Framework System
Google Cloud Platform
Intezer Analyze
Jira Work Management
Kaseya VSA
N-able Take Control
New Relic
PagerDuty
ScriptRunner for Jira
ServiceNow
Shift
SolarWinds Pingdom
Splunk Cloud Platform
Workato
X (Twitter)
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Everbridge

Date Founded

2002

Company Location

United States

Company Website

www.xmatters.com

Company Facts

Organization Name

ServiceNow

Date Founded

2003

Company Location

United States

Company Website

www.servicenow.com/products/security-operations.html

Categories and Features

Business Continuity

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Data Recovery

Web Access / Restoration
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Business Continuity

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Data Recovery

Web Access / Restoration
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

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