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What is xSellco Feedback?

New clients can take advantage of a free registration for Feedback and eDesk until the end of September, with no hidden fees, obligations, or risks, and no need for a credit card. Boost your business's reputation by collecting more reviews from happy customers, as xSellco Feedback empowers you to manage customer reviews as you see fit. A remarkable 95% of consumers consider reviews when deciding to purchase your products or services. You can easily establish targeting rules to reach out only to your satisfied customers for review requests via email, using criteria such as timely deliveries, previous positive feedback, and specific items purchased. Utilize effective email templates that can be branded with your logos and product images, or create your own designs that showcase your unique brand identity. Enhance the personalization of your emails by incorporating dynamic placeholders for customer names and product specifics, ensuring that each message feels tailored to the recipient. Furthermore, xSellco Feedback seamlessly integrates with all your sales platforms, allowing you to enhance your Amazon Feedback and online reputation from one centralized dashboard, which simplifies the process of gathering more reviews. By optimizing this approach, you not only boost customer interaction but also cultivate lasting loyalty through impactful communication, ultimately benefiting your business growth in the long run.

What is Surveyed?

Elevate your product assessments by integrating authentic video and text feedback from real customers. Begin by outlining the metadata for your survey, clarifying the type of questionnaire you will use and whether you will solicit video or text responses. After providing a thorough description of the product you want to evaluate, you can extend invitations to your entire user base as many times as necessary. Upon gathering the desired feedback, you have the option to create individual videos for each reviewer or to consolidate their responses into a single, cohesive video, based on what suits your needs best. Utilizing video surveys significantly enriches your comprehension of customer emotions, offering insights that exceed those obtained from conventional text surveys. We categorize feedback into positive and negative segments using sentiment analysis, giving you a clear perspective on customer viewpoints. Participants can conveniently share their thoughts through our user-friendly app or website, both designed to ensure smooth functionality. Our commitment to security is paramount, effectively safeguarding your data from any unauthorized access right from the beginning. This innovative method not only strengthens your connection with customers but also provides invaluable insights into their experiences, fostering a deeper understanding of their needs and preferences. By adapting to this approach, you position your brand to thrive in a competitive landscape.

Media

Media

Integrations Supported

Facebook
Walmart
WhatsApp
X (Twitter)
eDesk

Integrations Supported

Facebook
Walmart
WhatsApp
X (Twitter)
eDesk

API Availability

Has API

API Availability

Has API

Pricing Information

$79.00/month
Free Trial Offered?
Free Version

Pricing Information

$49.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

xSellco

Date Founded

2012

Company Location

Ireland

Company Website

www.xsellco.com

Company Facts

Organization Name

Spicyfy Ventures

Date Founded

2018

Company Location

United States

Company Website

surveyed.live/

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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