
Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate.
SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele.
Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.
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Most HR software is built for the US market and adapted for Canada as an afterthought — missing native payroll compliance, storing data on American servers, and offering no French-language support. Folks is different. A Canadian-owned platform designed from day one for the way Canadian businesses actually run.
Folks handles CRA-compliant payroll natively: automatic T4 and RL-1 generation, ROE filing to Service Canada, CPP/QPP/CPP2 and EI deductions, multi-province tax calculations, WSIB/WCB, Ontario EHT, and direct deposit — no third-party payroll provider needed. The platform also covers HRIS, applicant tracking with AI-powered candidate matching and integrations with Indeed, LinkedIn, Jobillico, and Talent.com, plus performance management with 360° evaluations.
SOC 2 Type 2 certified, with all data hosted exclusively in Canada — governed by PIPEDA and provincial privacy laws, not the US CLOUD Act. Fully bilingual in English and French. Plans start at $6/employee/month. 1,200+ Canadian SMBs across manufacturing, construction, healthcare, non-profit, and professional services already made the switch.
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HR-Survey
A 360 Feedback Survey is an assessment tool that collects perspectives from a variety of sources, including self-assessments, supervisors, peers, subordinates, and other relevant parties. The collected information is synthesized into a report that outlines the individual's strengths and potential growth areas. Additionally, this platform offers tools such as sample questionnaires and templates to aid in the survey process. These assessments are commonly known by several names, including multi-source feedback, multi-rater feedback, multi-level feedback, upward appraisal, and peer review. The valuable insights derived from this feedback system illustrate how an employee's performance is perceived by others, providing a well-rounded view of their influence within the organization. As a result, such information can significantly contribute to shaping employee development programs and identifying precise training needs, which can enhance overall performance. Conducting these surveys on a regular basis helps to cultivate an environment that promotes open dialogue and ongoing improvement in the workplace, ensuring that employees feel valued and understood in their roles. This approach not only benefits individual growth but also strengthens team dynamics and organizational success.
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click-360
At click-360, we are committed to improving leadership and management abilities worldwide, working diligently to guarantee that every employee receives the high-quality leadership they deserve, irrespective of their role or workplace. To achieve this, the 360-degree feedback process generally requires participants to select approximately 7-10 colleagues, known as 'raters,' who will fill out an online questionnaire designed to assess key traits of effective leadership. Each rater evaluates the participant's performance concerning each question in the feedback survey, while the participant also conducts a self-assessment of their own behaviors. Subsequently, the click-360 platform aggregates the feedback to produce an anonymous report that contains both quantitative scores and qualitative insights. Ideally, this valuable report should be discussed with the participant by a trained coach or a line manager who possesses the necessary skills to provide constructive feedback, enhancing their understanding of their leadership capabilities. This all-encompassing strategy not only encourages individual development but also cultivates a culture of accountability and continuous improvement within organizations, ultimately contributing to a more engaged and effective workforce. By investing in leadership development, companies can ensure their teams are better equipped to face future challenges.
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