CallShaper
An All-In-One Call Center Solution
CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations.
The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing.
CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
Learn more
Datagate Telecom Billing
Datagate provides a software-as-a-service and telecom billing solution tailored for managed service providers (MSPs) that offer unified communications as a service (UCaaS) VoIP, as well as mobile voice and data solutions. It seamlessly integrates with various widely-used software platforms favored by MSPs, such as ConnectWise Manage and QuickBooks, ensuring a smooth operational flow. In addition to billing, Datagate and its partners are equipped to manage all aspects of telecom tax and compliance requirements effectively. This comprehensive approach allows MSPs to focus more on their core business while leaving the complexities of billing and compliance to experts.
Learn more
CloudTalk
Are you in the market for a modern phone system? CloudTalk.io presents an advanced cloud-based phone solution tailored for small and medium enterprises, startups, and online retailers. It is also compatible with both sales and customer service call centers, enhancing their operational efficiency.
With over 25 integrations available for popular CRM, helpdesk, and e-commerce platforms such as Shopify, Salesforce, and Pipedrive, you can easily connect your existing tools. Additionally, our dedicated 5-star customer success team is committed to ensuring a smooth transition, whether you’re migrating from another system or establishing a new cloud call center from the ground up.
Our rapid growth is evident, as we have formed successful collaborations with more than 1,000 companies globally, including renowned names like DHL, Yves Rocher, and Karcher. Plus, you can try CloudTalk risk-free with a 14-day trial that doesn't require any credit card information, allowing you to explore its features without commitment. Experience the benefits of an innovative communication system today!
Learn more
ASTPP
Introducing a revolutionary TelePhony Platform designed specifically for individual entrepreneurs, wholesale service providers, and residential VoIP operators! This platform is available as an open-source solution, enabling anyone to embark on their telephony journey without incurring any initial expenses thanks to ASTPP. Renowned as one of the foremost VoIP Billing Software solutions in the market, ASTPP focuses on improving user experience by providing a holistic telephony solution. This open-source platform has advanced significantly beyond merely being a billing tool, evolving into a comprehensive “Smart TelePhony Platform.” The latest version of ASTPP is equipped with sophisticated functional modules that enhance operational efficiency, thereby eliminating the need for multiple applications to manage a VoIP business. It features integrated hosted IP PBX capabilities, Class 4/5 Softswitch functions, and a powerful invoicing and billing system, all driven by Smart Technology. Users benefit from the ability to manage both origination and termination rates independently, optimizing their profits through least cost routing and cost-based routing techniques. This groundbreaking solution promises to transform the VoIP landscape for both emerging and established enterprises, making telephony more accessible than ever before. With its user-friendly interface and comprehensive features, entrepreneurs can confidently navigate the complexities of the VoIP market.
Learn more