ARI (Auto Repair Software) Reviews

It assists me in communication with customers, service writing and price comparison with the parts tech system

I love that we can have one program for many different functions. It is helpful to be able to communicate with customers from their profiles and it is all documented for reference back if needed

I do not like that I cannot custom name the fee categories. I would like to add Waste Disposal instead of EPA or for us we do not deal with Tires so it could take the place of "tires" as a fee as well.

The reports the program offers are far more valuable than any report I can create I'm QuickBooks as it offers me more detailed information based on each technician or each department separately. I have 5 repair departments that all work on different types of vehicles and this allows me to categorize them for reporting purposes.

The program has a ton of features. It easily links with QuickBooks and has a variety of reports. It covers my inventory needs and makes ordering stock parts very simple. I have my main vendors set up for one push ordering.

My computer is the master, I often lose connection to my employees' computers which becomes incredibly irritating.

From an internal perspective, the system has made it much easier to manage work orders, track parts, and stay organized. The integrated texting feature allows customers to easily review inspection results, check estimates, and approve repairs with a click of a button—eliminating back-and-forth phone calls and speeding up the approval process.

So glad we made the switch to ARI! We were nervous about the transition, but it was incredibly smooth, and their customer service was top-notch every step of the way. If you're considering it—do it, you won't regret it! From service advisors to technicians and even our customers, everyone benefits.

Our customers especially love the text feature, allowing them to review inspection results, check estimates, and approve repairs with just a click of a button. The system is streamlined and fully integrated, making our workflow smoother than ever.

Another huge plus is that ARI is constantly improving based on customer feedback. They have a feature request system, so they actually listen to shops and make updates that matter. Highly recommend ARI for any shop looking to improve efficiency and customer experience!

There’s always room for improvement, and one feature that would be extremely helpful is the ability to account for core inventory. Having a more streamlined way to track cores would make inventory management even more efficient. That said, ARI is always evolving based on customer feedback, so we appreciate their commitment to continuous improvement!

Just basic shop management and service intervals. Also helps with invoice and revenue numbers. I definitely am a lot more productive. Business increased.

The software is user friendly. Easy to navigate. The clock in feature and vin decoder are amazing but what I really love is the online payment option and the fact that a client can electronically sign estimates is great.

To be honest. There isn’t anything I dislike about it. I’ve used other shop management systems in the past but I truly enjoy this platform and that’s why I stay a subscriber

Its providing me with a way to keep track of invoices and customers. I can also make a schedule with ARI as well.

I like how easy it is to create an invoice and how easy it is to create appts or keep track of customers.

The reports are poor and is not accurate most of the time. Keeping track of the parts inventory and expenses is also not accurate. I am not able to transfer anything to quickbooks either for some reason. Other features are pretty difficult to use and to understand.

It solves three huge issues-

1. it provides each customer with a clear and easily understandable estimate and invoice

2. it provides our staff with a clear picture of what each car needs

3. The information in ARI is transferable to similar estimates, saving us dozens of hours each week.

ARI allows me to give my customers and my staff a clear picture of what each car needs to be excellent. It has saved me countless hours with its easy to use inventory and estimating system. it also alleviates the pressure of communicating with each customer about details i can easily incorporate into each estimate.

Not much...referring to models without a superlative in their model subtype as "base" when you are working on a Mercedes S600 or similar expensive car would be nice.
I also wish the program was compliant with Florida's right to an estimate law. i have bene told it does not meet the state's criteria, so I have to get each customer to sign a form that the state of Florida requires.

Over all everything seems to work really well for me.

Inventory control, Invoicing, Estimates, Service reminders, Accounting, Reports, Job cards

Sometimes some of the stuff gets to be a little confusing

I would recommend it to anybody opening a shop for mobile business The Price is Right in the system works excellent

The system works excellent to keep track of my clients and vehicles and being able to look up vehicle repair history have the necessary tool that I use in a daily basis I couldn't ask for a better program

Honestly I don't have any negative to say about it there was a few bugs in the beginning but they work them out it works every time and it's fast and reliable

Amazing program, great price for all that you recieve

Beautiful program with ease of use... quick and easy love it

Some vins cant be decoded but all in all I like the software

Installs easily, very intuitive.many new update and features

Lots of features that other higher prices alternatives don't offer

Not much printing quality on the invoice is like a copy of a copy.

Overall I’m pleased with it, but time will tell! The two hundred dollar cost for pro version is a bit steep but if it all works with Quick books and has reasonable customer support it’s worth the price.

So far I love the versatility . I am not using nearly all the functions! Invoicing off my phone is kind of a pain (iPhone SE iOS 12.3.1) . Tablet or desktop version is better... I also like the ease of emailing invoices!

I install a lot of used parts ( junk yard vehicles/ salvage auction stuff). Some of my customers own the vehicles I pull parts from so I just charge labor. So on the parts list I can’t just initially add a part without putting in a price. I have to add part, hit save then go to parts list and tap item and edit it to zero and then hit back. It’s really kind of a trite beef but a real pain some times. I also don’t like that if I give a discount it still shows up as income/profit.