ARI Reviews

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

Dialpad Support is an innovative AI-powered contact center solution designed to provide agents with instant access to resources that exceed customer expectations. Through the implementation of self-service virtual agents and AI chatbots, it effectively manages routine queries, resulting in reduced resolution times and enabling human agents to focus on more complex issues. The platform features live coaching supported by AI-driven scorecards and actionable insights, which aid managers in evaluating agent performance, delivering real-time support during calls, and optimizing workflows. Additionally, integrated Contact Center AI assesses both voice and chat sentiment to pinpoint areas that may cause friction, while intuitive dashboards and real-time analytics track crucial metrics such as average handling time, customer satisfaction ratings, and forecasting accuracy. Moreover, its seamless integrations with platforms like Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot unify customer interaction histories and data. With a resilient dual-cloud infrastructure, it guarantees enterprise-level stability, offering a 100% uptime service level agreement and robust disaster recovery solutions to ensure continuous service for users. In conclusion, Dialpad Support not only boosts operational efficiency but also nurtures deeper connections between agents and their customers, ultimately enhancing the overall customer experience.

Thesys Agent Builder is an innovative no-code platform tailored for creating and deploying interactive AI applications that feature structured user interfaces like charts, tables, cards, forms, slides, and reports, all powered by the C1 Generative UI engine. Users can conveniently upload diverse data types such as files, URLs, and databases, while also integrating with various tools, adjusting the agent’s tone and behavior through natural language commands, and selecting styles that reflect their brand identity, thereby facilitating the launch of a live agent on the web or as an embedded feature without any frontend coding. This versatile platform enables users to build AI agents capable of efficiently analyzing and visualizing data, responding to questions with compelling insights, generating visual summaries and reports, and providing thorough, actionable responses sourced from integrated data within minutes. It emphasizes authentic interactivity and functional effectiveness, transforming conversational exchanges into vibrant UI components that empower users to explore, evaluate, and act on the information they receive. By simplifying the development process, Thesys Agent Builder democratizes access to advanced AI technology for those lacking coding experience, fostering a more inclusive environment for the creation of interactive applications. Ultimately, this platform not only enhances user engagement but also significantly reduces the time and effort required to bring AI-driven solutions to life.