
Banyan Technology powers intelligent freight management with the LIVE Connect® platform, a comprehensive solution for managing over-the-road (OTR) shipping. Tailored for Shippers, 3PLs and logistics partners, LIVE Connect enables seamless execution across Truckload (TL), Less-Than-Truckload (LTL), Parcel and Final Mile with advanced automation and predictive insights.
Using AI and business intelligence, the platform automates rating, booking, auditing and tracking processes while eliminating costly manual workflows. Users gain real-time access to pricing, carrier performance and shipping analytics through native TMS capabilities or streamlined API integrations. With more direct carrier connections than any other provider, Banyan delivers maximum flexibility and control for end-to-end freight execution.
Built to scale with evolving supply chains, Banyan Technology’s innovations have helped thousands of clients optimize operations and reduce freight spend since 2001. Headquartered in Cleveland, Ohio, Banyan continues to lead with client-first enhancements and award-winning service.
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SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data.
The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution.
Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case.
SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
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Intake Forecast
Intake Forecast is a continuous AI-powered platform designed specifically for managing intake and lead scoring within personal injury law firms. It adeptly manages incoming calls and chats, gathering organized information about potential cases while assessing each lead in real-time, which allows staff to efficiently prioritize follow-up calls. When a lead of high importance is identified, the system promptly notifies the firm's team, ensuring that all communications are recorded and transcribed without any hassle. In contrast to conventional chatbots or basic answering services, Intake Forecast is customized to address the specific requirements of personal injury cases, implementing a scoring system that is tailored to individual cases instead of relying on a generic message queue. Furthermore, it features a simple, flat-rate monthly pricing structure devoid of hidden fees per lead, promoting clarity and predictability in expenses. This groundbreaking solution not only streamlines operations but also significantly elevates the firm's ability to respond swiftly to potential clients, enhancing overall client engagement and satisfaction. Firms utilizing this platform can expect a notable transformation in their intake processes and lead management strategies.
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Pre/Dicta
Pre/Dicta emerges as the groundbreaking platform that utilizes data science to identify the elements of cases that impact their ultimate resolutions. Its distinguishing feature lies in the thorough examination of personal details of all federal judges, including their financial status, educational background, career trajectories, and political affiliations, which uncovers hidden patterns within their judicial behaviors. By leveraging these revelations, Pre/Dicta evaluates the effects of various data related to specific cases on a judge's rulings. For example, does the reputation or size of the law firms involved affect a judge’s perspective? Are judges more likely to show compassion towards individual plaintiffs? Is there a discernible bias towards publicly traded companies as opposed to private entities? By consistently analyzing millions of federal court rulings, Pre/Dicta uncovers essential characteristics of cases and assesses their impact on judges' decisions, with the goal of predicting whether a case will proceed to the discovery stage. The effectiveness of these predictions has been validated over a decade involving more than 1,500 federal judges, illustrating the platform's credibility in navigating intricate legal frameworks. Moreover, the ongoing enhancement of its analytical methods further bolsters its forecasting accuracy, rendering it an indispensable asset for legal professionals seeking to understand and anticipate judicial outcomes. Its innovative approach not only assists in legal strategy but also contributes to the broader understanding of justice dynamics.
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