What is Alterna CX?

Our AI-powered platform adeptly streamlines and organizes the increasing volume of customer experience signals generated from surveys, feedback, complaints, social media, online conversations, and various other interactions. Utilizing advanced machine learning methods, our system diligently monitors and categorizes this information, bringing to light essential issues, opportunities, and concerns that customer experience professionals must address. We offer a user-friendly technology that greatly reduces the time and effort needed for data sorting and analysis, while also pinpointing the vital factors that significantly affect customer experience quality and loyalty. Furthermore, our driver simulation feature enables you to tap into predictive analytics, allowing you to anticipate the impact of changes before implementing any strategies to enhance the customer journey. This functionality empowers you to simulate potential effects on future customer experience metrics and overall satisfaction ratings, facilitating a more strategic approach to improving customer interactions. In the end, our solution promotes a proactive methodology for managing customer experiences, which not only leads to better outcomes but also cultivates stronger, lasting relationships with clients. By harnessing the power of our platform, businesses can not only respond to customer needs more effectively but also anticipate them, driving continuous improvement in service delivery.

Screenshots and Video

Alterna CX Screenshot 1

Company Facts

Company Name:
Alterna CX
Date Founded:
2016
Company Location:
United States
Company Website:
alternacx.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Webinars
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Alterna CX Categories and Features

Review Management Software

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Predictive Analytics Software

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Employee Engagement Software

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis