What is Amazon WorkSpaces?

Amazon WorkSpaces provides a secure, managed Desktop-as-a-Service (DaaS) platform that enables users to effortlessly configure either Windows or Linux desktops within minutes, facilitating scalability for thousands of remote employees worldwide. The service offers adaptable payment structures, including monthly or hourly billing, allowing businesses to pay solely for the WorkSpaces they utilize, which can lead to considerable savings compared to traditional desktops and on-premises Virtual Desktop Infrastructure (VDI) systems. By leveraging Amazon WorkSpaces, organizations can simplify their desktop delivery processes, alleviating the burdens associated with hardware inventory, operating system variations, and necessary updates. Users enjoy quick and responsive desktops that can be customized to fit their individual needs, accessible from any compatible device at any time and from any location. This feature is especially beneficial for contact center agents, as it empowers them to operate securely and productively from virtually anywhere while enjoying a seamless user experience. Ultimately, Amazon WorkSpaces revolutionizes the approach businesses take towards desktop management and enhances user accessibility, paving the way for improved efficiency and flexibility in remote work environments.

Integrations

All Amazon WorkSpaces Integrations
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Screenshots and Video

Play Video Amazon WorkSpaces Screenshot 1

Company Facts

Company Name:
Amazon
Date Founded:
1994
Company Location:
United States
Company Website:
aws.amazon.com/workspaces/

Product Details

Deployment
SaaS
On-Prem
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Amazon WorkSpaces Categories and Features

Virtual Desktop (VDI) Software

Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration

Unified Workspaces Software

Remote Desktop Software

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Desktop as a Service (DaaS) Provider

Admin Console
Application Management
BYOL Management
Backup & Recovery
Cloud Encryption
Device Management
File Management
GPU Virtualization
Multi-Factor Authentication
Policy Management
Single Sign On
User Provisioning

More Amazon WorkSpaces Categories

Amazon WorkSpaces Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Senior Engineer, Customer Experience
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Hard to configure, not easy to grow

    Date: Jun 20 2020
    Summary

    Amazon Workspaces is fantastic for users who need a reliable Desktop computer from anywhere. Amazon's use of registration codes and generally restrictive access to resources makes it a more secure solution than most.

    The client connects quickly and is lightweight enough to be used on extremely old computers. The data sent between your computer and Amazon is tiny, which makes for a great experience on old computers or when the internet connection is less than optimal.

    The service has never gone down for me or my clients. It's what you expect and its what you get.

    The downside is that there is just no way that any 'regular' person could setup a Workspace. It's designed to be setup by someone with technological know-how. Even so, it's just not friendly. It's a frustrating experience.

    A lot of people will expand from one Workspace to two, then three, etc. It seems reasonable that these computers will all be able to talk to each, forming a small remote network. This is not the default experience. You can make it work, but it's just not what Workspace was designed to do.

    You can increase your RAM, hard drive, and CPU settings fairly easily, but recovery is not easy. There are Workspace images or templates, but they're are technical restrictions on how to configure them correctly. It's generally not worth the time, expense or frustration for smaller teams.

    It's infrequent these days for an OS to fail or for a virus to blow-up your system. Amazon Workspaces rarely fails (though it has happened) and OS upgrades happen every few years. When it happens, it will be time-consuming and un-fun. But, for the many days in between, Amazon Workspaces will simply work.

    Positive

    The Workspace has never gone down or dropped a connection.
    The client to connect is more secure than most remote desktop services.
    Solid performance - no lag or performance spikes.

    Negative

    The initial configuration of a Workspace must be done by an administrator.
    Limited expansion from one Workspace to a small network.

    Read More...
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