What is AnswerWise?

AnswerWise delivers an impressively simple AI solution aimed at improving customer support by effectively redirecting common queries, all while maintaining a seamless and intuitive experience for users. Customers can easily access the AnswerWise widget embedded in your product dashboard or support page to pose their questions. By leveraging sophisticated machine learning algorithms, AnswerWise comprehends the inquiry and retrieves the most relevant answers from your existing knowledge base. Users have the option to peruse the suggested articles, affirming a suitable response or choosing to submit another question if necessary. If further assistance is needed, customers can contact the support team through various channels, including email and chat. Moreover, AnswerWise effortlessly integrates with popular customer support, helpdesk, and live chat platforms, ensuring that knowledge bases are updated and support tickets are efficiently managed. Embracing an AI-driven approach can transform your customer support strategy, prioritizing inquiry deflection while delivering an exceptional service experience. This forward-thinking tool not only boosts operational efficiency but also encourages customers to resolve issues independently, leading to increased satisfaction and engagement with your brand. As a result, organizations can cultivate a more proactive relationship with their customers, enhancing loyalty and trust over time.

Pricing

Price Starts At:
$99 per month

Screenshots and Video

AnswerWise Screenshot 1

Company Facts

Company Name:
Oxynus Technologies
Date Founded:
2018
Company Location:
India
Company Website:
www.answerwise.io

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

AnswerWise Categories and Features

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

More AnswerWise Categories